Enterprise Implementation Manager

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What You'll Be Doing

• Runs product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live.
• Educates customer resources on Arcadia’s technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy.
• Establishes engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status.
• Escalates and leads resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadia’s products and service capabilities.
• Responsible for customer communications and owns all standing and ad-hoc project meetings.
• Coordinates customer, internal, and third-party activities. Ensures project team collaboration and early escalation if project is tracking behind.
• Demonstrates strong organizational, presentation, and customer service skills; communicates effectively on data structures and platform architecture.
• Clearly communicate program/project status, issues, risks, plans, etc. to senior management.
• Performs other related duties as assigned or requested.

What You'll Bring

• Bachelor’s degree in related field
• At least 3 years leading account implementation processes in the software or technology arena in healthcare, preferably with claims and clinical data integration; in depth knowledge of and up to date hands-on experience with project management principles, tools and methods; ability to identify and effectively mitigate project- and account-level risks.
• Extensive healthcare experience, including industry knowledge of population health and value-based care required, including ability to master an in-depth understanding of our solutions, client strategic context, and industry trends to effectively advise clients as a trusted advisor in leveraging the data asset and platform.
• Experience with data aggregation and analysis with EHR and claims data strongly preferred, including experience with Tableau, QlikView, and SQL.

Would Love for You to Have

• Excellent presentation and communication skills, including ability to create powerful materials in Microsoft PowerPoint, Excel, Word, etc. Must have the ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders.
• Strong problem solving, interpersonal, and organizational skills
• Team attitude and the ability to foster team atmosphere within each project team; ability to work effectively with remote teams.

What You'll Get

• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Great benefits like flextime time off
• Be a member of the Arcadian and Barkadian Community
• Competitive compensation and amazing benefits, including flexible time off (~22 day company average)