Enterprise Logistics Coordinator

Title: Enterprise Logistics Coordinator 
Reports to: Enterprise Operations Director
Location: Atlanta, GA

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet towards a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

CharterUP is looking for passionate and driven individuals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride. 

About the Role

CharterUP is seeking Enterprise Logistics Coordinators to join our team! The primary responsibility of this role is to ensure world-class project management of our most valuable shuttle contracts. This includes ensuring all drivers and vehicles are performing in accordance with contractual and service level agreements (SLAs). The Enterprise Logistics Coordinators establish and maintain quality of service, perform driver training on shuttle routes, perform vehicle quality inspections, and provide daily reporting to management. 

This role includes a significant amount of travel, often including weekends and with little notice as new projects commence. Depending on the volume or complexity of each contract, travel may be required in two or three week rotations. During this time, while on duty, the Enterprise Logistics Coordinators proactively manage assigned contracts and respond to client or internal company requests as they arise. This role is perfect for people who thrive in a high-stakes environment as the high-volume movement of passengers leaves no room for error or compromise. In this client-facing role, the Enterprise Logistics Coordinators represent CharterUP in the highest standards. This is an excellent opportunity for someone who wants to make a huge impact on our business.

Responsibilities

• Full-time, on-site management of bus and shuttle-provider contracts 
• Both on-site and remote oversight of large scale, logistically complicated trips
• Act as liaison between operators on our platform and high-value clients
• Track and analyze supplier performance, reporting analyses to team management
• Maintain supplier relationships and develop relationships with new vendors

Experience and Expertise

• At least 1-2 years experience in a high-stress, on-site logistics environment (Military service, Trucking/Freight, or comparable)
• The ability to travel to sites across the United States, often with little notice and for weeks at a time
• Reliability, consistency, and demonstrated relentless work ethic
• Willing to be available for emergency situations outside of typical working schedule
• Ability to thrive in a fast-paced environment and maintain composure in high-pressure situations
• Superb organizational skills

Compensation:

• $55K-$60K

Recruiting Process

• Step 1: Video interview with Talent Acquisition + brief (~12 min) online assessment, Wonderlic
• Step 2: Video interview with Hiring Manager 
• Step 3: Video quantitative interview with Talent Acquisition 
• Step 4: Video interviews with Team
• Step 5: Offer!
• Welcome aboard!

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First
   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit
2. Create an Environment for Exceptional People
   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard
3. Everyone is an Entrepreneur / Owner
   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term
4. Relentlessly High Standards
   • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
   • We actively push to be proved wrong and welcome different ideas; the best idea wins
   • We don’t compromise on quality
5. Clarity & Speed
   • When in doubt, we act; we can always change course
   • We focus on the key drivers of a process that will deliver the most results
6. Mandate to Dissent & Commit
   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction

CharterUP is an equal-opportunity employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.