Enterprise Monitoring Administrator

Enterprise Monitoring Administrator

Work Location: Remote

Clearance: Eligible for DOD Clearance

Status: Exempt

Responsibilities:

• Diagnosing and resolving performance, security, and/or technical challenges preemptively
• Implementation of automated enterprise alerts
• Build out of dashboards for enterprise operational awareness
• Support database performance tuning and database troubleshooting utilizing enterprise monitoring tools
• Participating in processes throughout all phases of the ITIL Service Lifecycle
• Performing requirements analysis, requirements gathering, and integration for various monitoring platforms
• Investigating and resolving operational problems in conjunction with other engineering and technical personnel
• Working on project teams responsible for engineering and packaging releases to integrate within the customer's production IT environment
• Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules
• Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed
• Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required
• Manage customer satisfaction through effectively communicating and managing customer expectations
• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stakeholders, business partners, external customers, and third-party organizations are met and/or exceeded

Qualifications:

• 10 years IT experience with 5+ years Monitoring & Operations experience
• Experience with Microsoft Windows 2019 Servers
• Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Understanding of the other System Center Products
• Experience administering and managing System monitoring tools
• Experience with installing and administering Microsoft System Center Operations Manager (SCOM)
• Experience in application/network performance and availability monitoring
• System Center Orchestrator and System Center Service Manager knowledge is a plus but not required
• Active CompTIA Security+ Certification

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.  IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.