Enterprise Onboarding Manager

Airbase is the first all-in-one spend management platform that provides companies unparalleled control and visibility into every dollar spent. Finance teams deserve a solution that eliminates the tedious work involved in managing spend and allows them to focus on being strategic partners to the rest of the business. We do that by replacing the multiple systems typically used to manage spend with a single platform that handles every workflow including expense approvals and payments (physical cards, virtual cards, ACH, check), while also automating away the bulk of spend-related accounting. Learn more about why innovative companies like Gusto, Segment, Doximity, Getaround, Netlify, and more trust Airbase at www.airbase.com

 

As the Enterprise Onboarding Manager, you’ll work directly with our largest customers to ensure a fast time to value by guiding them through account set-up, technical implementation and strong education and training on the platform and best practices to get the most value. This role will work directly with the Director of Customer Success to design and build out an industry-best onboarding program for Enterprise customers. The Enterprise Onboarding Manager will collaborate with our Enterprise CSM team, our Senior Manager for onboarding specialists, as well as product managers and professional services team members to consistently deliver a wow-worthy experience. This role will also be responsible for scaling our Enterprise onboarding team as we grow that segment of customers. 

 

As this is the customer’s first experience, the role requires incredibly strong communication skills, the ability to make complex concepts simple to learn, attention to detail and an obsession with creating a customer-centric experience. 

We offer competitive cash compensation and equity. We're a remote team and are happy to work with candidates from anywhere in the world.

 

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