Enterprise Operations Director

Title: Enterprise Operations Director 
Reports to: Chief Operating Officer  
Location: Remote or Atlanta, GA (Atlanta strongly preferred)

About CharterUP

If you’ve been searching for a career with a company that values creativity, innovation and teamwork, consider this your ticket to ride.

CharterUP is on a mission to shake up the fragmented $15 billion charter bus industry by offering the first online marketplace that connects customers to a network of more than 600 bus operators from coast to coast. Our revolutionary platform makes it possible to book a bus in just 60 seconds – eliminating the stress and hassle of coordinating group transportation for anyone from wedding parties to Fortune 500 companies. We’re introducing transparency, accountability and accessibility to an industry as archaic as phone books. By delivering real-time availability and pricing, customers can use the CharterUP marketplace to easily compare quotes, vehicles, safety records and reviews.

We're seeking team members who are revved up and ready to use technology to make a positive impact. As part of the CharterUP team, you'll work alongside some of the brightest minds in the technology and transportation industries. You'll help drive the future of group travel and help raise the bar for service standards in the industry, so customers can always ride with confidence.

But we're not just about getting from point A to point B – CharterUP is also committed to sustainability. By promoting group travel, we can significantly reduce carbon emissions and help steer our planet towards a greener future. In 2022 alone, we eliminated over 1 billion miles worth of carbon emissions with 25 million miles driven.

We’re a remote-first workplace, but we encourage collaboration and connection with hubs in Atlanta, Austin and Miami. CharterUP is looking for passionate and driven individuals to join our team and help steer us towards a better future for group transportation. On the heels of a $60 million Series A funding round, we’re ready to kick our growth into overdrive – and we want you to be part of the ride. 

About this role

CharterUP is seeking an Enterprise Operations Director who will be accountable for ensuring the safe, reliable, and efficient transportation of passengers, managing resources and logistics, and providing exceptional customer service. The ideal candidate has at least 5 years of experience in a leadership role (experience within the transportation industry is a plus), with a focus on operations management. A bachelor's degree in business management, logistics, or a related field is preferred. The candidate should possess strong leadership skills, be an excellent communicator, and have a proven track record of managing and motivating teams to achieve operational excellence. Additionally, the candidate should be able to work well under pressure and have the ability to make quick, informed decisions to ensure the safety and satisfaction of passengers and employees.

Compensation

• Annual base salary $100,000 - $125,000
• Comprehensive benefits package, including fully subsidized medical insurance for the employee and 401(k)

Responsibilities

The outcomes that the Enterprise Operations Leader in the charter bus industry is expected to deliver include:

• Safe and reliable transportation services: The Enterprise Operations Leader is responsible for ensuring that the charter bus company provides safe and reliable transportation services to its customers, with minimal disruptions or incidents. This involves managing the third-party vendors, drivers, vehicles, and routes to ensure that all transportation operations run smoothly and efficiently.
• Effective resource management: The Enterprise Operations Leader is responsible for managing the company's resources, including vehicles, drivers, and other operations staff, to ensure optimal utilization and cost-effectiveness. This involves monitoring the performance of the resources, identifying areas for improvement, and implementing changes to optimize resource utilization.
• Exceptional customer service: The Enterprise Operations Leader is responsible for ensuring that the company provides exceptional customer service to its passengers, which includes addressing customer concerns and complaints, responding to inquiries, and providing timely and accurate information about transportation services; and crating an environment that supports our customers through 24/7 operations
• Compliance and safety: The Enterprise Operations Leader is responsible for ensuring that the company complies with all local, state, and federal regulations related to transportation, safety, and environmental standards. This involves staying up-to-date with changing regulations, implementing necessary changes to comply with new requirements, and monitoring the company's performance to ensure ongoing compliance.
• Continuous improvement: The Enterprise Operations Leader is responsible for driving continuous improvement in the company's operations, by identifying areas for improvement, implementing changes, and monitoring the performance of the company's operations to ensure ongoing success and improvement. There is a potential for high frequency of travel while systems and processes are established.

Experience and Expertise

• Leadership: The Enterprise Operations Leader must be an effective leader who can manage and motivate a team of drivers, dispatchers, and other operations staff to ensure smooth and efficient operations.
• Problem-solving: The ability to identify problems, analyze data, and develop creative solutions is critical in this role.
• Communication: Excellent communication skills are necessary to effectively manage employees, interact with customers, and work with other departments within the organization.
• Logistics: A strong understanding of logistics and transportation operations is essential in this role, including knowledge of vehicle maintenance, scheduling, and routing.
• Safety and Compliance: The Enterprise Operations Leader must have a thorough understanding of safety and compliance regulations in the transportation industry, and ensure that all operations are in compliance with contract, company, local, state, and federal regulations.
• Fluency in Spanish preferred

Recruiting Process

• Step 1: Initial video call with Talent Acquisition + Brief (12 min) online assessment (Wonderlic) 
• Step 2: Video call with Hiring Manager 
• Step 3: Quantitative Reasoning Interview with Talent Acquisition
• Step 4: Various Team Interviews 
• Step 5: Offer, Background check, reference check
• Step 6: Welcome aboard! 

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First
   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit
2. Create an Environment for Exceptional People
   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard
3. Everyone is an Entrepreneur / Owner
   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term
4. Relentlessly High Standards
   • We reject the status quo; we constantly innovate and question established routines
   • We are not afraid to be wrong; the best idea wins
   • We don’t compromise on quality
5. Clarity & Speed
   • When in doubt, we act; we can always change course
   • We focus on the key drivers that will deliver the most results
6. Mandate to Dissent & Commit
   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction

CharterUP is an equal-opportunity employer. We make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.