Enterprise Operations Engineer I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Enterprise Operations Engineer I

Job Description Summary
Overview
• Globally partnering with our customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification, and new business generation. 0-1 years of experience
• Provide 24x7x365 technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure and be a key stakeholder in MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement & Scope for Automation
Role
• Perform Alert acknowledgement, converting Alerts to Incidents and work towards closure Execute Incident, Change, and Problem Management processes.
• Experience in collaborating with various vendors via Calls/Mails as to push the Incidents for resolution.
• Networking skills is must.
• Experience in Networking commands to check/share/Route logs to various internal teams and external vendors and to route central site and customer traffic as necessary to minimize downtime and impact to the brand and business respectively.
• Basic knowledge to work in mainframe terminal to support credit and debit related transaction issue.
• Knowledge/experience/Interest in Automation would be an added advantage.
• Fixed Night shift role spanning 12 hours (3d/4d pattern – 6:30PM IST to 6:30 AM IST)
• Hybrid work, candidate should abide to do work from Office for a minimum number of days as per management regulations.
All about You
• Bachelor’s Degree with equivalent and relevant work experience.
• Novice-level ability to perform post-event analysis.
• Demonstrates the ability to function in Network with CCNA trained & basic Mainframe knowledge of tandem technology.
• Follows standard policies and procedures for NOC in relation to issues, escalation, and reporting, if necessary.
• Effective problem and troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization & interpersonal skills.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.