Enterprise Product Advocate (Bilingual - English/Spanish)

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

We are looking for a self-motivated, empathetic, hands-on, and customer focused Enterprise Product Advocate to help our customers maximize the value of their Zello subscription and services. We seek an individual who is also bilingual in English and Spanish to help us meet our customers where they are at. In terms of the language mix, you should expect to be using English 75% of the time and Spanish 25% of the time.

You are highly organized with excellent interpersonal skills and a passion for technology. You’ll manage the entire journey including health and growth of the account. You’ll regularly engage with customer stakeholders and decision makers to grow use of Zello in new customers and key accounts all focused on driving product use. By earning trust from your investment in their success, you’ll build relationships so customers have confidence in sharing their internal needs and operational process. Your affinity for customer excellence transforms stakeholders into heroes within their own organization as Zello Customer Advocates.

What You’ll Do:

• Become an expert in Zello product offerings to develop solution proposals and present technical demos

• Own the relationship with inbound prospective customers as well as existing customers to maximize growth opportunities and ensure a high level of customer success

• Understand business requirements and implement solutions, including advising through operations change management and technical solutioning

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product

• Deeply understand customer use cases, and our competitive environment to provide strategic advice

• Earn access to, build and maintain relationships with multiple decision makers and departments within an account

• Regularly update CRM system with customer intelligence

What You’ll Bring:

• 4+ years working with mid-market and enterprise technical evaluators and managers

• Strong written communication and interpersonal skills in building and maintaining customer relationships

• Boundless energy, enthusiasm, empathy, and curiosity

• Experience leading customer conversations, revenue targets, negotiations, and the ability to lead presentations for a business audience 

• An active interest in opportunities to increase customer satisfaction and deepen customer relationships

• Ability to understand and explain technical concepts to both technical and non-technical users

• Ability to take initiative, own processes, and work independently as required

• Attention to detail while maintaining visibility on big picture strategic implications

• Willingness to travel up to 25% of the time conducting onsite meetings with key customers

• Bachelor's Degree 

• Bilingual language skills in both written and spoken Spanish and English is required

• Experience with Product Led Growth startup is a bonus

• Experience with operational or communication solutions used by frontline workers is a bonus

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.