Enterprise Program Manager

Job description
OTA Insight is a Revenue Management Intelligence Provider for the hospitality business (our clients are individual hotels and major chains like Hilton, Accor, ... ). OTA Insight is an online dashboard solution (SaaS) providing rate, parity and demand intelligence for the hotels to increase their revenue by optimizing their pricing and distribution. We combine cutting edge technology and data analytics to provide smarter business intelligence to maximize occupancy and revenue.
Today OTA Insight is present in more than 168 countries around the world and has more than
60,000 partners. We are expanding internationally and are looking for a full-time Enterprise Program Manager (USA). This individual will be based out of Denver, CO or Dallas, TX.
As an Enterprise Program Manager at OTA Insight, you will be doing whatever it takes to ensure client success for our largest customers with our products. Strengthening relationships with customers by building confidence and trust with our clients is key for this role.
The perfect candidate is a champion in customer satisfaction and ensures that our clients leverage our products in the most impactful manner possible. A passion for service and a dedication to detail are the driving force behind an experienced Enterprise Program Manager at OTA Insight.
This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge. If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!
What you'll do:

• Account planning by using strong project management skills. This includes reviewing and analyzing chain account business cases and corporate agreements for efficient and effective execution.
• Organize all projects / programs within the Enterprise accounts to ensure on-time delivery, budget compliance and that all business objectives are achieved.
• Create & maintain project / program documentation that provides a clear overview of project timelines, activities, potential risks / issues using task management tools
• Work closely with key members of the account team to ensure alignment of program tasks and activities with overall account success
• Manage implementation and change management activities within key clients
• Manage client expectations to ensure that products and configured and used as intended
• Conduct Quarterly Business Reviews (QBRs) with Key accounts, including comprehensive usage reports, status updates, new product features and executive summaries
• Conduct regular training and webinars for key customer contacts and new contacts, uncovering upsell opportunities.
• Proactively communicate new features/functionalities to all accounts and attend regular status calls with key global chains
• Conduct regularly scheduled feedback calls and articulate Chain Account requirements back to the Product Management teams.
• Capture custom development and services requirements and be able to clearly articulate those requirements to our professional services team

Job requirements

• Minimum 3 years experience in a combination of program management or project management roles. Ideally our preferred candidate will have gained this experience working with Hotel clients.
• Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
• Understanding of the hotel landscape, including the differences in management companies, chains, brands, etc., and SaaS industry is required
• Demonstrated ability to complete multiple tasks concurrently, to develop project plans, allocate resources, identify potential issues / risks and develop contingency plans with an overall orientation focused on execution and detail.
• Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives, accountabilities and influencing and directing internal product and operations teams to ensure successful delivery (on time, within budget).
• Excellent analytical, problem-solving, and troubleshooting skills - ability to define problems, collect data, establish facts and draw conclusions.
• Strong overall business and interpersonal skills, including planning, presentation skills, sales skills.
• Demonstrated ability in clearly articulating plans, concepts and activities to a broad / diverse audience, and interface with C-Level executives
• Computer proficiency in Google suite, Asana, Excel, MS Word, PowerPoint, etc.

At OTA Insight, we champion diversity, equity, and inclusion to cultivate our #bestteamever. As such, we do not take a "cookie-cutter" approach to hiring the best talent and invite all candidates interested in joining our team to apply. Have you discovered one of our roles, but do not meet all the listed qualifications? No worries! Please apply and our talent acquisition team will be happy to review your application to try and find the best fit for you!