Enterprise Relationship Manager

$85000 / $110000 Annual

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION

We are currently seeking a proven, proactive and performance driven Relationship Manager for our A1 Prime Accounts, working daily with our largest agency customers (A1 Prime Segment). The Relationship Manager is responsible for supporting the management of all A1 Prime client deliverables for one or more accounts. They are responsible for maintaining a high level of client satisfaction by meeting all relationship, communication, project and governance goals set by the client and Vertafore. The role demands leveraging working relationships across A1 Prime account teams, company and A1 Prime Customers.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

· Expand Vertafore's positive relationship with Vertafore's largest customers by:

o Coordinating and managing the client governance plan and cadence

o Coordinating the client communication plan and cadence

o Managing day-to-day sales and operational items as they arise by understanding the issue, creating accountability within Vertafore and the client, and driving the items to resolution across multiple teams and organizations

o Understanding and resolving account and billing concerns

· Retain existing revenue through building and maintaining a high level of customer satisfaction

· Establish collaborative relationships with the customer's operational and technical VPs and Directors

· Expeditiously and effectively resolve customer concerns and strategic objectives

· Engage with Vertafore senior leadership and internal teams to quickly resolve customer account items 

· Regularly perform against individual quarterly activity targets tied to specific relationship objectives

· Deliver support and insight to the content of the of A1 Prime Account Plans and Pursuits

Knowledge, Skills and Abilities:

· Proven track record of achieving goals and delivering on customer expectations and priorities

· Demonstrated ability to follow sound business ethics when executing job responsibilities to build and maintain customer confidence 

· Excellent verbal, written and interpersonal skills with an aptitude for building strong, meaningful c-level client relationships 

· Understanding of Salesforce.com and other key sales technologies used for Business Development, Opportunity creation and activity tracking 

· Experience within a multi-dimensional operating environment is essential (i.e., not a mono-line, single market environment). 

· Self-motivated and ability to work independently 

Qualifications:

· 5 years of related software sales and account management experience preferred

· Bachelor's degree preferred 

Additional Requirements and Details:

· Travel required up to 50% of the time.

· Located and working remotely.

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.