Enterprise Real Representative

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world's most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Overview:

Individual contributor role which consists of covering a territory renewing current customers as well as up-selling/cross selling Trend Micro products to existing customers. Key focus will be customer centric, participating and driving renewals and revenue strategy programs. This position is key to managing the existing customer base within a territory.

Duties & Responsibilities:

• Effectively manages renewal of all customers in assigned territory to protect and grow annualized maintenance revenue
• Responsible for pipeline management in assigned territory and accurately updates records within SalesForce on a daily basis
• Accurately forecast their projected revenue attainment to sales management as requested by Manager
• Efficiently handles customer and channel inquiries related to quotes, pricing, co-terming and up-selling
• Maintains the Customer Health-Check Activities through scheduled calls, follow-up emails and updates in SalesForce
• Positively interacts and collaborates with customers and channel partners to ensure a smooth transaction for the customer
• Maintain consistent knowledge of product version updates, pricing and customer and/or channel promotions
• Assist with questions, concerns and product/service questions from RAMs for assigned territory
• Recognize and escalate difficult technical / business issues within the Sales, Customer Support, Customer Service and any other parts of organization
• Revenue/Retention:
  
  • Achieve Quarterly & Annual Revenue Renewal Quota Targets
  • Quota based Addressable Renewal for accounts within territory
  • Achieve and maintain retention rate target for assigned territory

Qualifications:

• Strong written and verbal communication with a "think like customer"/customer centric perspective
• Ability to adopt and proficiently use internal CRM and other company applications
• Demonstrated flexibility and adaptability
• Effective listener and communicator
• Hardware sales experience a plus
• Successful experience selling to SMB to Enterprise size customers is required
• Results focused with a track record of achievement
• Knowledge of Microsoft Office applications plus
• Bachelor's degree preferred or equivalent work experience
• 2 years of software sales experience is required
• 3 to 5 years of sales experience required

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.