Enterprise Resiliency Program Manager

At Northern Trust, we've earned the reputation of a reliable partner that our clients can count on to operate daily in an effective manner, no matter the circumstances. As such, resiliency is at the core of our value proposition and key to long-term value creation not just for our clients, but also for our employees, shareholders and community.

In early 2022 we established our Enterprise Resiliency Office (ERO) with the goal of adopting a more strategic and systematic approach to defining, measuring and strengthening resiliency across enterprise. Our vision is to be a true 'all weather company' that has a distinctive ability to prevent internal stress, recover from external stress and thrive in any altered circumstances.

As an Enterprise Resiliency Program Manager, you will be part of the ERO team, working closely with the Chief Resiliency Strategy Officer, Enterprise Resiliency Program Directors and the Executive Management Team to deliver at-scale change in our resiliency capabilities. In your role, you will manage large scale, enterprise-wide Programs with multiple projects and work streams. These projects involve delivery of critical strategic enterprise capabilities or regulatory changes that impact multiple business units or disciplines. This role is responsible for aligning resources, creating project plans, tracking key milestones/risks/dependencies and ensuring implementation of critical business capabilities or regulatory changes.

The ideal candidate will have a track record of supporting the delivery of complex change programs, working with diverse, cross-functional teams and facilitating alignment between stakeholders across the organization.

Tasks & Responsibilities

• Mobilize complex, cross-enterprise change projects.
• Successfully execute complex, cross-enterprise change projects.
• Build capabilities amongst the supported project teams insofar the best change management and execution practices are concerned.
• Help shape best practices, standards and toolkit as well as strengthen our capabilities around execution of complex cross-enterprise programs.
• Effectively liaise between cross-functional stakeholders to align around common objectives.
• Continuously improve and optimize projects towards efficiency, productivity and quality standards.
• Communicate program objectives; risks; issues and overall status to multiple levels of the organization.
• Manage the project with a forward-looking mindset, i.e., proactively anticipate any potential issues, prevent them and/or define pragmatic contingency plans.
• Proactively manage dependencies, 'reusable assets' (components of the solution that have been already built elsewhere), roadblocks and learning points (i.e., milestones defined to resolve any uncertainty that the team might be dealing with).
• Timely escalate and relentlessly pursue resolution of any roadblocks with a clear, end-to-end ownership mindset.
• Develop and control deadlines, budgets and activities pertaining to the supported projects.

Qualifications :

• Deep understanding of project management and portfolio management techniques and methods (i.e., what good looks like), change management principles and how to build high-performing teams
• Knowledge of and experience in agile ways of working is an asset, particularly in non-application development space
• Program Management experience with complex initiatives or even a portfolio of initiatives (e.g., defining objectives and success metrics, developing execution plans, identifying and managing dependencies, anticipating and resolving roadblocks, ensuring that the project teams stay on track, proactively managing dependencies and making purposeful trade-offs)
• Great skills across communication, facilitation, interpersonal, conflict resolution, team building, coaching members on practices, framework, ability to teach/train etc.
• Ability to establish trust-based relationships with stakeholders across enterprise, lead them towards common objectives and managing upwards and downwards (e.g., experience with acting as a constructive conduit between business and non-business teams)
• Flexibility and adaptability to change
• Openness to self-learning, improvement and experimentation
• A minimum of 5 years serving as a Program Manager or a relevant role

Nice to have:

• Experience in the financial services industry
• Experience with agile ways of working (e.g., Scrum Master)
• Management consulting experience
• BSc/BA diploma; Master's degree is a big plus

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