Enterprise Scheduling Coordinator

Job Description

Entity Agilent Technologies –Cork

Function Scheduling Coordinator / Administration / Customer Service / Laboratory administration

Family Service Delivery / Administration / Customer Service/ Pharma

Reporting to Enterprise Scheduling Supervisor

Based on-site Brinny/Cork

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables. applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us.

Agilent is collaborating with leading biopharmaceuticals located in Cork and is hiring for the integral and dynamic role of on-site Enterprise Scheduling Coordinator (ESC).

Objectives:

• Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic, fast passed pharmaceutical site.
• Effective planning and scheduling of engineers for onsite maintenance activities.
• Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
• Work in partnership with customer(s) internal & third-party vendors
• Effectively manage contractual response times, minimizing rescheduling and delivering services within satisfactory timelines. 
• Build successful customer relationships, prioritizing customer requirements and keeping customer informed of any scheduling changes.

Responsibilities: Responsibilities of the ESC are:

• To act as first point of contact for contract queries.
• Daily management of workload; organizing service visits in accordance with site schedule along with management of associated standards / parts etc. necessary for the successful completion of the service.
• Daily administrative duties such as quotation requests, raising purchase orders and reconciling costs.
• phone calls and emails responses
• Customer asset management, ensuring inventories are accurate.
• Monitoring performance metrics ensuring maintenance and repair requests are completed within timeframe agreed with customer
• To regularly monitor, raise service orders and maintain correct information in SAP CRM System.
• To be positive, to be a team player and demonstrate a passion for the role and customer satisfaction.

Qualifications

Core Skills Requirements:

• Ability to be a key team player, take ownership and help your colleagues with a positive attitude.
• Ability to manage sudden changes in priorities
• Proven ability to problem-solve and multi-task.
• Strong planning, organizational and time management skills.
• Ability to handle customer and vendor requests via telephone, email, web.
• Proficiency in Microsoft Office
• Knowledge of planning and administrative tools is preferable.
• Excellent communication skills – verbal, written & listening.
• Proven fluency in English (verbal & written).
• Willingness and enthusiasm to participate in on-going training and development.
• 3rd level qualification (science favourable)
• Minimum 1 year relevant experience

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel RequiredOccasional

ScheduleSchedule:Full time

ShiftDay

DurationNo End Date

Job FunctionServices & Support