Enterprise Services Specialist II

At American Equity Investment Life Holding Company, we think of ourselves as The Financial Dignity Company. Our policyholders work with independent agents, banks and broker-dealers through our wholly-owned operating subsidiaries, to choose one of our leading annuity products best suited for their personal needs to create financial dignity in retirement. We remain steadfast in our commitment to quality products, excellent customer service, integrity, safety and delivering on our promises to our policyholders. Our success comes from hiring people who embody the beliefs that drive our unique, energetic, fast-paced and caring culture of collaboration, ownership and innovation.

We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years, with satellite offices slated to open in early 2023 in Charlotte, NC, and New York, NY. We are a NYSE-listed company and maintain an "excellent" rating from AM Best. Our company has over $57 billion in assets, 26,000 active agents and over 800 employees.

GENERAL PURPOSE OF THE JOB:

The Enterprise Services Specialist II is responsible for filling supply requisitions, shipping forms and promotional items to employees and agents and answering phones as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Pulls forms to fill supply requisitions for agents.
• Packages and ships filled supply requisitions to agents by appropriate vendor.
• Receives deliveries at dock and assists delivery personnel into building.
• Supplies break rooms and keeps inventory of supplies.
• Maintains inventory of forms received and distributed in the building.
• Receives and delivers in-house supplies and supply requests.
• Assists with moving and installing office furniture.
• Assists with building new work stations, including adding power sources.
• Assists outside vendors with furniture and office equipment delivery and installation.
• Set up for in-house events and meetings.
• Run company errands and/or deliver supplies and mail to other locations.
• Processes outgoing mail by appropriate vendor (USPS, FedEx, & UPS)
• Performs other related work as assigned.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: None

General Description of Indirect Reports (2 and 3-downs): None

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); and one or more years of experience in supply/office type setting.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

Must have a valid U.S. issued driver's license

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service orientation.
• Ability to work overtime as required and maintain company attendance standards.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
• Strong organizational and planning skills.
• Proficient in the use of Microsoft Word and Outlook.
• Ability to effectively present information and respond to questions.
• Ability to read, analyze, and interpret technical/operational procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.

WORK ENVIROMENT

• Ability to walk and stand most of the workday, generally 50-75% of the day.
• Ability to lift a minimum of 25 lbs. and a maximum of 50 lbs.
• Working near moving mechanical parts 50% of the time using binding, mail, and other equipment.