Enterprise Support Rep II (Remote, USA)

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 44 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. DAT is headquartered in Denver, CO. We have a second campus in the Portland, OR area, where we got our start four decades ago, and we have additional offices in Springfield, MO and Bangalore, India. For additional information, see www.DAT.com/company.

The Opportunity

DAT is seeking an Enterprise National Account Representative II to join our award-winning customer service team in Beaverton, Oregon. 

We’re looking for a dynamic customer support professional who will enhance the experience of DAT customers by providing world-class support.

This is your opportunity to bring your experience and expertise to a SaaS company that has been transforming the industry for almost half a century.

Candidate Profile

• Energetic leader who proactively identifies and addresses potential issues. 
• Keen insight into customer needs and ability to translate this into sales and customer satisfaction.
• Experience strengthening teams to improve overall performance metrics.
• Knowledge of the sales process and alignment with product marketing strategies.

What You’ll Do

• Ensure customer satisfaction and provide VIP service to Enterprise customers.
• Proactively retain customers by maintaining strong relationships, educating customers, and gathering feedback on DAT products and services.
• Own problems through identification and escalation process, following up and monitoring as needed.
• Work across teams to resolve issues and improve DAT services. 
• Provide productive feedback to Product Management and Software Engineering to shape future development of DAT products.

The Skills and Experience You’ll Need

• 3+ years of support experience, call center experience preferred.
• Excellent communication and problem-solving skills.
• Strong multi-tasking skills and excellent attention to detail.
• Experience with SaaS software and support.
• Demonstrated experience owning a customer base and delivering service at an elevated level.
• Advanced Customer Service skill and the ability to deliver service with a high degree of professionalism
• High School or GED required.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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