(Enterprise) Technical Account Manager - EMEA

 ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies. 

What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

ABOUT THE ROLE:

As a Technical Account Manager at Talon.One, you will: 

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination  
• Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction 
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes 

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Previous experience working as a Technical Account Manager, Integrations consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts 
• Ability to successfully handle Enterprise accounts, which would make you eligible for an Enterprise Technical Account Manager role
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Ability to explain complex topics in easily understood and concise language, to both technical and non-technical professionals 
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• High focus on data-driven decision making

WHAT WE OFFER:

• Great in-house industry knowledge and experience
• Complex and scalable product in a niche market
• Learning budget and LinkedIn Learning
• 30 vacation days
• In-house German language courses
• Discounted Urban Sports Club membership and BVG ticket 
• Work-Dog-Balance, your best friend is more than welcome!
• Mental health support with Nilo.health