Enterprise Training & Development Specialist

Enterprise Training & Development Specialist

The Enterprise Training & Development Specialist Will be tasked with the overall training and talent development programming strategy for Premier Services to ensure that all teams consist of a diverse set of highly qualified individuals. This role works in partnership with HR Business Partners, Premier Services leaders and Program teams to align the Premier Services end-to-end hiring process with clear expectations for managers and new hires. In addition, the Enterprise Training & Development Specialist will be responsible for the delivery and administration of all Premier Services learning programs and systems while serving as a performance consultant in support of both individual needs and the specific goals of Premier Services.

• Produces programs, processes, strategies and tools to support Premier Services hiring objectives, learning programs and development opportunities for all Premier Services individuals and teams.
• Serves as a subject matter expert and works with Premier Services leaders, managers and HR Business Partners (HRBPs) to develop a delivery strategy for training and development programs.
• Coordinate with hiring managers to identify staffing gaps/needs in all areas of the Premier Services organization.
• Determine selection criteria for candidates by liaising with managers and other members of Premier Services leadership and staff.
• Create job descriptions and interview questions that reflect the requirements and role clarity for each position.
• Identify and refine the most suitable talent from available candidates.
• Creates, implements, conducts and sustains delivery specific development and training programs on an ongoing basis.
• Manages preparation and execution of talent development programs and programming.
• Partners with the Operations & Process Innovation team and Premier Services leaders to create new development programs as needed; review, evaluate, and modify existing and proposed programs.
• Collaborates with HRBPs to coach and educate Premier Services individuals and teams in our learning curriculum and talent processes; build capabilities of business leaders to develop talent (high performing team interventions, etc.)
• Conducts 1:1 or small group coaching sessions to identify areas for positive development, creates Action Plans to address development opportunities and conducts regular follow-up meetings to monitor progress.
• Identifies relevant “best practices” through benchmarking (KPIs) and recommends specific programs, processes, tools, and methodologies to address Premier Services business and strategy objectives and priorities.

Skills and Qualifications

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 8 years of related experience; or an advanced degree with 6+ years of experience; or equivalent related work experience.
• Experience in designing, developing, and delivering learning and development programs.
• Skill and experience in using learning management systems
• Advanced skill in applying best practices and latest trends in a practical way that appropriately fits the organization
• Advanced skill in effectively partnering with leaders to design ad hoc/custom learning and development solutions
• Advanced communication skills, including verbal and written to all levels of an organization

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At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.