Enterprise Voice Engineer (Conversational Japanese)

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

• Solid Cisco Unified Communications Manager and Enterprise Voice Operations and Engineering experience.

• The position is to fill in the role of regional Cisco Voice Engineer supporting L1/L2 of Operations and Engineering.

• The role includes migration, upgrades and deploying of Cisco CUCM / CUC / Voice Recording system.

WHAT YOU'LL DO:

• To work in a regional voice operations and project team that manages the low-level technical delivery of all voice infrastructure projects and provides governance to the organization strategic partners.

• To provide comprehensive product knowledge on Cisco voice technology.

• Ability to provide onsite support for user testing of CUCM and Cisco phone features and functionalities during user migrations.

• Ability to handle and coordinate phone deployments during user / floor / site migrations.

• Ability to lead the project and provide High- and Low-level design.

• Provide L1/L2 support for business impacting issues.

• Work with internal and external project managers to report issues and deliver solutions.

• Engage with the business and external vendors to deliver solutions.

• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly

• Participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming, and data center capabilities.

• This will include components of the assessment and optimization of system design and review of user requirements.

• Able to provide and communicate technology solutions across differing audiences including technical, managerial, business executives, and/or vendors.

• Leads the resolution process for problems where analysis of situations or data requires an in-depth evaluation of various factors.

• Contributes to the determination of technical and operational feasibility of solutions.

WHAT YOU'LL NEED TO SUCCEED: 

• Japanese Language Proficiency N2.

• Certified Cisco Voice technical certification.

• Knowledge and Hands experience on CUCM, CUC, SME, Cisco Gateway (H323/SIP)

• Moderate experience in the financial services field.

• Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically, 5-10 years of IT experience.

• Moderate experience with Trading Floor and Telecommunication technologies; IPC/Cisco/Avaya

• Must be able to interact in a professional manner with End Users; must possess excellent PC, communication, and organizational skills.

• Candidates must be able to work both independently and in a team environment and be able to interact effectively with other team members, management, and clients.

• Candidates must have strong interpersonal, verbal, and written communications skills

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.