Enterprisewide Applications Analyst 2

As a Junior Salesforce Administrator, you will be responsible for daily system administration activities, including, resolving technical issues, handling internal inquiries, and working cross-departmentally to refine and improve business processes.  Collaborate and partner with Senior Salesforce Administrators to build solutions that support business requirements and align with ModMed’s Salesforce Org Platform approach/model.

Essential Duties and Responsibilities:

• Perform administrator functions such as managing users, profiles, roles, permissions, rules, and queues, data backup
• Configure Salesforce platform with out of the box capability to configure custom pages & lightning components to enhance user experience in sales, service, and experience cloud
• Have a deep understanding of Salesforce data structures and understand how to leverage the tool to meet complex process, workflow automation and reporting requirements
• Work closely with users to provide best practices and tips on Salesforce us age including training, documentation, and support as necessary
• Produce and improve overall documentation related to configuration and deployment of applications
• Automate processes using Salesforce tools such as process builder, approval processes, validation rules, flows, and make an informed decision on which is the best tool to be used
• Partner with Senior Admins toIdentify, install, and maintain appropriate apps from the AppExchange.

Experience and Skills Requirements:

• A customer-centric approach to all internal/external interactions
• Ability to stay abreast of, and willingness to learn, new Salesforce features and options (i.e. products, plug-ins, etc.)
• Ability to work collaboratively in a team environment
• Salesforce Administrator Certification Mandatory
• Active engagement with Salesforce Trailhead
• Experience working in SCRUM or Agile a plus
• Creative thinker with analytical problem-solving and project management skills a plus
• 2+ year(s) experience as a Salesforce Administrator required
• Experience in Sales Cloud and Service Cloud
• Experience in CPQ is a Plus

ModMed in India Benefit Highlights:

• High growth, collaborative, transparent, fun, and award-winning culture
• Comprehensive benefits package including medical for you, your family, and your dependent parents.
• The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest
• Global presence, and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office based roles  
• Company-sponsored Employee Resource Groups that  provide engaged and supportive communities within ModMed