Entourage Travel Executive

Hours of operations- 830am-830p EST

Position requirement – 12p-830p EST shift

RESPONSIBILITIES

• Exceptionally strong team collaboration and communication
• Working closely with our sales team through customer acquisition
• Lead client implementation and development, including ongoing CRM activities
• Build and maintain exceptional customer relationships
• Manage & identify specialization opportunities in air, hospitality and loyalty programs
• Arrange routine and complex domestic and international business travel for air, car, hotel, limousine, and rail
• Research and resolve all client enquiries
• Recommend best air, car, hotel, ground transportation based on customer’s needs
• Stay closely aligned with our afterhours team
• Company & traveler profile creation and upkeep
• Proper compliance with information safety & risk management
• Relentless in improving the business traveler experience
• Key role with ideation & implementation of our product development
• Other tasks as requested

QUALIFICATIONS

• A minimum of 5 years of experience in corporate travel management
• Concierge high touch experience a plus
• GDS experience required, preferably in Sabre 360/Native
• Is well-informed and keeps up to date with all airline rules and regulations, tariffs (both domestic and international), and other industry requirements, applying this knowledge accurately when making travel arrangements.
• Ability to ticket in both Canada BSP and US ARC
• Great attention to detail
• Must consistently display an exemplary professional demeanor.
• Excellent verbal and written communication skills
• Demonstrates the ability to liaise with clients and establish positive relationships
• Strong organizational, attention to detail and time-management skills to handle multiple requests and tasks at once
• A customer-centric approach with a commitment to providing extraordinary service to our clients
• Proficiency in using multiple travel booking platform, online reservation systems, and other relevant tools
• Experience in a matrix based and collaborative environment
• Ability to function in a fast-paced, demanding environment
• Experience using Microsoft products such as Excel and SharePoint

TEAM CULTURE

• A versatile team setting that adapts swiftly to industry changes and demands
• Each Travel Executive is dedicated to an account with the support of your team
• An energetic and dynamic workplace that thrives on agility and quick decision-making
• Motivated by a sales and service driven culture
• An entrepreneurial business landscape
• Always available mindset 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.