Entry Level Account Operations Specialist (Remote)

Take the next step in your journey. At Millennium Trust Company, you will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Millennium Trust, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application! Check out a video on our Company Culture! Millennium Trust Culture
HOW YOU WILL SOAR:
The Account Operations Specialist will report to the Account Operations Manager in the R&C Operations Department. The ideal incumbent will be a quick learner and have strong attention to detail, accurate and rapid data entry capabilities, capacity for multitasking, and the ability to prepare and process correspondence in a timely manner. This role is responsible for opening new accounts, verifying, and processing maintenance to existing accounts, supporting external and internal clients, and resolving related account issues. This position requires a thorough knowledge of all types of account ownerships and classifications while adhering to applicable IRS rules and regulations.
Institutional Account Services Account Operations Specialist: The Institutional Account Services Account Operations Specialist is responsible for the recordkeeping of Service Agreements and processing incoming ACH's, wires and checks. Through verbal and written communication, the incumbent will develop, strengthen, and maintain a positive relationship with other internal Operational teams, Client Service, Sales and external clients.

• Respond professionally to internal and external communications including email, phone inquiries, faxes and manage inquiries received through the CRM system
• Record important notes and supporting documentation within the client account portal or CRM system
• Communicate issues that arise to internal teams and external clients, and follow-up for timely resolution
• Ensure that all processing consistently meets established service levels, with a high level of accuracy and adheres to policies and procedures
• Effectively communicate and utilize sound judgment to escalate issues that may require intervention of the Team Lead or Manager
• Assist in the development and revision of policies and procedures with emphasis on internal controls
• Aid in the training of staff members; aligned with MTC's internal policies and procedures
• Maintain a positive work atmosphere within the team and with other internal departments
• Consult with Team Lead or manager on effective ways to meet client needs or appropriate method to be used for error resolution
• Review and process new account opening documentation and account maintenance requests for new and existing accounts in an accurate and timely manner
• Review and evaluate request forms and other paperwork for completeness
• Perform processes to ensure client accounts comply with the Customer Identification Program (CIP)
• Serve as a liaison with Retirement Services Sales in the resolution of operational issues and inquiries related to service agreements, incoming files, funds and related data points needed to accurately service a variety of retirement products
• Record and safeguard Service Agreement data within CRM systems
• Manage incoming files and review, detect and resolve issues to effectively process within the established service levels
• Ensure incoming checks, wires and ACHs are reviewed, addressed appropriately, and processed within the established service levels
• Follow up on outstanding issues relating to service agreements, accounts, funds and other pending items
• Audit account details, fees and Welcome Kit communications for accuracy, ensuring data integrity and quality
• Generate and review daily reconciling report
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree in Business, Finance or related field
• 1 - 3 years of applicable experience
• Certified IRA Services Professional (CISP) preferred, but not required
• Be detail-oriented, organized and dependable
• Have the ability to type, enter data and perform other duties quickly and accurately
• Work independently and be proactive in seeking additional work as time allows
• Have the ability to both prioritize and manage multiple tasks to completion
• Be proactive and analytical, able to solve problems and propose resolutions
• Possess strong verbal and written communication skills
• Operate with a high sense of responsibility and conscientiousness in delivering results
• Be optimistic with a consistently positive and flexible attitude
• Comprehensive working knowledge of all Microsoft products including Teams, Excel (advanced proficiency), Word, Outlook and PowerPoint
• IRA/IRS rules and regulations knowledge and experience preferred

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end, we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.