Entry Level Marketing & Customer Service Associate

Black Diamonds’s successful impact in the telecommunications industry has been nationally recognized by our reputable clients! As a prominent business consulting and sales firm located in Salt Lake City, we are valued for our innovative sales strategies and ability to exceed projected sales margins by building in-person relationships with customers. Our mission is to assist our clients in new customer acquisitions, expand their market reach, and continue to help them dominate the telecommunications industry! To successfully achieve our vision, we are seeking ambitious, zealous, and outgoing individuals to join our team as Marketing & Customer Service Associates. 

Responsibilities of a Marketing & Customer Service Associate: 

• Deliver public presentations to potential customers and educate them on the benefits of our client’s products, services, and promotions 
• Increase customer satisfaction and customer retention by providing potential customers utmost customer service
• Build a personalized relationship with customers, established through active listening toward a positive purchasing experience 
• Identity a potential customer’s needs, troubleshoot to resolve any of their problems, and customize their sales purchases according to what best fits their needs
• Utilize product knowledge, competitive pricing, and market research to upsell our client’s products and services and drive up our sales revenue 
• Ensure that the customer’s contact information, installation dates, and sales package are recorded accurately 
• Strategize with our fellow Marketing & Customer Service Associates in team settings on effective sales techniques and relationship-building tactics that increase customer engagement 
• Maintain current knowledge of our client’s products, services, promotions, sales targets, and campaign goals by attending all virtual conference calls and on-site training 
• Create relationships with our Sales Executives and senior-level Customer Service team members to review, establish and attain all sales targets and goals 

Marketing & Customer Service Associate Skills Preferred: 

• Persuasive communicator that successfully paints the picture to our targeted audience 
• Entrepreneurial spirit and competitive drive to exceed our client’s goals and expectations
• Team-spirited and adaptive to working in fast-paced environments 
• Solution-oriented and takes initiative to find answers instead of staying complacent with current challenges 
• Professional representation of our clients and dedication to building long-lasting relationships with our consumers

Basic Qualifications of a Marketing & Customer Service Associate: 

• High School Diploma or equivalent qualifications required 
• Bachelor’s Degree in Business Administration, Management, Entrepreneurship, Communications, or other related fields preferred
• 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred 
• Easy friend-maker who can build relationships quickly
• Reliable transportation to an on-site location

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