Entry Level Mortgage Assistant
Job Description
Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities
What you'll do at Cascade:
Serve the American Dream Through Attainable Home Ownership.
Purpose: Improve customer service: CSA Team will improve communication and customer satisfaction by giving the caller a โLive Voiceโ, quicker response time, working with the LO to make sure contact has been made to all callers โ borrowers and dealers. ย ย
How you will do it:
- Direct callers to the appropriate Loan Officer or Regional Manager.
- Answer general questions and assist customers.
- Schedule time with customers and loan officers.
- Follow up with customers and Loan Officers to ensure completion.
- Effectively manage high volume calls and multitask.
- Support Data Entry Team with Data Entry Application (DEA) Entries. ย
- Communicate Via 8 x 8, Microsoft Teams and Outlook notifying the Loan Officer: Currently available to speak to the Caller, what time available, best method to follow up โ call or email, CSA to relay LO answer to the Callers question etc.
What you will need to join Cascade:
- 1 year of work experience. ย ย ย
- Ability to manage time and work from home.
- Ability to work independently and manage multiple projects at a
- Knowledge of mortgage or banking practices helpful, but not
- Working knowledge of Microsoft Office, specifically Word and Excel are a plus but not required.
- Ability to adjust easily to work situations based on employee, group, or business
- Excellent listening, organizational, and time management
- Ability to interpret and make conclusions based on available
About Cascade & Our Culture:
Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.
The Cascade culture lives in our team members!!!ย We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: Be Unique, Be Innovative & Be Ambitious. Together, we will continue to lead the way and make a difference. We believe in work/life balance and a positive/family-like work environment.
Join our team and assist us toย Serve the American Dream Through Attainable Home Ownership.
Date Posted
06/17/2023
Views
6
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