Entry Level Underwriting

Pay:

• $24.00 per hour 

• Maintain high quality while processing large numbers of personal consumer loan applications     
• Provide excellent customer service to inbound and outbound calls  
• Answer customer service request via an internal communication system
• Be an expert on our product and processes
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Review financial documents submitted by the borrower
• Verify and calculate customer income
• Detect suspicious and fraudulent loan applications
• Meet and/or exceed production, quality, and customer service goals

What We Look For:

• 1+ years of experience in banking, financial services and/or related industry
• Previous contact center experience
• College degree preferred
• Ability to calculate financial information accurately
• Strong problem solving and analytical skills
• High level of integrity
• Team oriented mindset
• Ability to thrive in a changing and fast-paced environment
• Excellent verbal and written communication skills
• Detail oriented
• Proficient with Google Workspace: Gmail, Sheets, Docs

Nice to have:

• Knowledge of Zendesk or other CRM applications is a plus

What We Offer You: 

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown San Francisco close to public transportation
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.