Epic - Application Analyst - Clindoc - 7384

Our elite Epic ClinDoc team is hiring an Application Analyst who will utilize their extensive knowledge of the client's clinical or business requirements, application capabilities, and technical skills to implement and support applications. The Application Analyst is responsible for the implementation of new applications, upgrades, and modifications to existing systems and assisting in the coordination of these efforts.

RESPONSIBILITIES:

• Responsible for the application configuration, go-live support, and on-going client support. He/she works on multiple projects concurrently. The Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care.Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.
• Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support.
• Support users on new applications, modules, and functionality.
• Provide 24 x 7 on-call coverage user support on a rotating basis
• Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Provide advanced application troubleshooting support for the application(s).
• Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or elevate it to the vendor if required.
• Review Application Analysts' resolutions and solutions for accuracy and completeness.
• Determine how a new system, upgrade, or new component can best meet the needs of the users:
• Analyze business/clinical needs and requirements.
• Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
• Utilize extensive knowledge of the system to reveal potential issues related to user requests.
• Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modifications.
• Document all outcomes of testing. Review Application Analyst's test plans and documented outcomes for consistency and thoroughness.
• Design database queries and create reports utilizing a report-writing tool.
• Application implementation, troubleshooting, and support.
• Perform other related duties as required.

REQUIRED SKILLS:

• Epic ClinDoc certification.
• Application/System implementation, troubleshooting, testing, and support experience.
• Full life cycle of implementation with go-live support experience.
• Strong desktop skills including Word, Excel, PowerPoint, Visio.
• Knowledge of clinical area or business area to be supported.
• Programming or other technical skills beneficial.
• Experience dealing with end users.
• Strong analytical and problem solving abilities.
• Strong communication, interpersonal and rapport-building skills.
• Presentation skills.
• User and vendor interaction.
• Bachelor's degree or equivalent Work experience.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers

Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 208666 Salary Range/Pay Rate: $80,355.00 $107,140.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here .

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

LI-KK1-REDIRECT; SF-DICE-MIT

Mission:

To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:

To be a premier academic medical center that transforms health and enriches lives.

Values

Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity

Nearest Major Market: Yonkers

Nearest Secondary Market: New York City