Epic Cogito Clarity/Caboodle Admin

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Epic Cogito Data Platform Administrator is part of a team responsible for the configuration, operation, availability, upgrade, and use of Epic Cogito database platforms (Clarity and Caboodle) deployed by Stanford Health Care (SHC). In addition, this role will be involved in support of SHC's Enterprise Data Warehouse (EDW) platform, developing data sources and datamarts, and other operational improvement projects, infrastructure deployment, and upgrade projects.

Locations
Stanford Health Care

What you will do

• Monitor production usage, uptime, and performance. Troubleshoot and initiate corrective action as needed to sustain target performance levels of Epic Cogito solutions.
• Troubleshoots incidents surrounding supported solutions.
• Define and deploy standards and common processes for developers and users of data platforms. Monitor for compliance and resolve non-compliant solutions with appropriate stakeholders.
• Implement and enforce Epic best practices for Cogito administration, development. and use.
• Provide developer and user support/coaching related to Cogito usage, configuration, and customization.
• Develop/Customize Cogito solutions (i.e., custom tables/columns, etc.) as assigned.
• Review vendor release notes and plan/conduct upgrades accordingly in conjunction with overall Epic Upgrade schedule and processes.
• Coordination with Infrastructure team on maintenance of hardware, upgrades, database administration/tuning, etc. of the data platform environments.
• Install/Test application software patches/upgrades and test operating system, hardware, and database patches/upgrades installed by system administrators
• Manage work queue of incidents and user requests within Service Management application.
• Identify improvements to operational processes and participate in projects to implement such improvements, applying solid project management skills, team/user communications, etc.
• Understands and applies HIPAA standards and regulations to all areas of work.

Education Qualifications

• BS/BA in information or business-related field from an accredited college or university.

Experience Qualifications

• Two (2) years of experience with ETL development using SSIS, Epic Clarity ETL Console (Compass), or Epic Caboodle Console.
• Two (2) years healthcare experience in a technical, clinical or revenue cycle operations role working with Electronic Medical Record (EMR) systems and data

Required Knowledge, Skills and Abilities

• Experience delivering high quality Reporting & Analytics solutions that meet user requirements with minimal on-going maintenance and a low volume of production incidents (production failures, help desk calls, etc.).
• Demonstrated ability to troubleshoot, and perform root cause analysis of, production incidents and established countermeasures to improve supported applications.
• One (1) year of experience with SQL in an Oracle and/or SQL Server (preferred) environment. Proficient with complex SQL (multi joins, subqueries, unions) and creation of database objects (tables, views, materialized views, etc.).
• Experience of conducting basic performance tuning to optimize queries to meet user needs or processing goals.
• Demonstrated proficiency with Data Warehousing and ETL concepts, including: source to target mapping, transformations, error handling, job control, logging, alerting, and scheduling.
• Demonstrated proficiency in Data Definition Language (DDL) , Data Manipulation Language (DML), and Extraction, Transformation and Loading (ETL) design and development using SQL Server tools (SQL Management Studio, T-SQL, SSIS, Team Foundation, etc.), Oracle tools, and/or Epic Clarity Compass.
• Ability to achieve results based on general direction provided by a superior with limited direct daily supervision. Effectively collaborate with peers and make recommendations to supervisors to achieve results. Provide regular and clear updates to supervisor on status, pending tasks, and potential roadblocks or issues.
• Demonstrated ability for completing multiple complex projects.
• Actively seeks and embraces coaching and mentoring from team members and supervisors.
• Contributes to realization of SHC's vision. Understands how their work supports the vision and proposes better ways to achieve the vision. Articulates these ideas in a manner that builds consensus and influences decision making at the Manager level.
• Demonstrates expertise in multiple functional and/or technical domains and develops some cross-functional knowledge and skill outside scope of area of responsibility.
• Ability to independently partner with multidisciplinary teams.
• Competent utilizing Lean concepts including visibility walls, problem solving A3's, and Gemba rounding principles. Utilizes active daily management techniques.
• Successfully presents ideas and information to a variety of audiences, including senior managers and industry groups. Effective verbal, written, and interpersonal communication skills.
• Proficient with, and contributes to, best practices and common processes for developing solutions with, and/or administering, multiple standard SHC tools.

Licenses and Certifications

• Epic Cogito Systems Administration Certification

Physical Demands and Work Conditions
Blood Borne Pathogens

• Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.