Epic - Product Manager Orders/referrals Mit

MONTEFIORE

Our elite Epic team is hiring a Product Manager for our Orders team. Preferred Epic modules: Inpatient Orders, ClinDoc OR Ambulatory

Your work as an Epic Product Manager can positively impact health outcomes including improving patient care!

RESPONSIBILITIES:

• The Product Manager will oversee a team of Analysts and Senior Analysts that provide customer service support on a 24x7 rotating basis.
• Work with the Service Desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Provide advanced application troubleshooting support for the application modules and associated third party systems. Resolve critical issues independently, as necessary. Forward issues to the correct group for remediation or elevate it to the vendor, if required. Review team resolutions and solutions for accuracy and completeness.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements. Interpret requirements and evaluate operational workflow and utilize knowledge of the system to reveal potential issues related to user requests.
• Create/maintain system specifications from user requirements.
• Create/maintain application workflow documentation and associated test scripts for use in problem-solving or upgrades
• Participate in go-lives
• Create/maintain application profiles for support third party applications
• Participate on various integrated workgroups or client sessions
• Oversee, track, and implement all necessary enhancements to add or maintain functionality of the application utilizing departmental change processes.

REQUIRED EXPERIENCE:

• Managing a team of clinical IT professionals in an enterprise health care environment
• In-depth knowledge of clinical workflows
• IT troubleshooting and issue resolution
• * Epic certification in a clinical module, Orders is preferred
• Supporting stakeholders that include physician and nursing leadership

Bachelor's degree or equivalent experience

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 173840 Salary Range/Pay Rate: ((customSalmin)) ((customSalmax)) ((customRate))

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the "Montefiore Difference" - who we are at Montefiore and all that we have to offer our associates, please click here .

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

LI-KK1-REDIRECT; SF-DICE-MIT

Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity

Nearest Major Market: Yonkers
Nearest Secondary Market: New York City