Epic - Senior Application Analyst - Tapestry - 6682

Montefiore Medical Center has redefined healthcare. Through our multidisciplinary approach, our patients access a wide variety of medical specialties for a full range of clinical services, ensuring seamless, coordinated care. This unique team approach infuses camaraderie among physicians, nurses, and specialty care providers. Epic supports our collaborative, team-oriented environment, which has contributed to our becoming one of the nation's premier healthcare systems. Our Epic team is comprised of over 200 IT professionals focused on streamlining the way we share patient information across clinical providers and business systems users, with the goal of making each patient's experience seamless and patient centered.

Our Epic Access & HIM team is seeking a Senior Application Analyst for Tapestry/Referrals. Epic certification in Tapestry is required

RESPONSIBILITIES INCLUDE:

• Install new applications, new components, and upgrade existing applications. Configure application settings and validate configurations performed by Application Analysts.
• Define go-live and rollout support schedule. Assist in the coordination of field support activities. Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Oversee analysis of necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Provide advanced application troubleshooting support for the application(s). Resolve critical issues independently as necessary. Forward issues to the correct group for remediation, or elevate it to the vendor if required. Review Application Analysts' resolutions and solutions for accuracy and completeness.
• Determine how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution.
  • Utilize extensive knowledge of the system to reveal potential issues related to user requests.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modifications. Document all outcomes of testing. Review Application Analyst's test plans and documented outcomes for consistency and thoroughness.
• Design database queries and create reports utilizing a report-writing tool.
• Proactively monitor the application(s) to recommend improvements and ways to increase efficiency.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users. Review documentation and training materials prepared by Application Analysts.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Act as a liaison to the vendor for Montefiore IT or the client.
  • Manage vendor communications needed for support, issue resolution and escalation.
  • Coordinate vendor activities including hardware or software installation.
• Provide assistance to Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers skills and proficiency.
• Utilize strong client liaison skills in developing working relationships with clients. Work with clients to develop sound business improvements.
• Meet with or speak with users regularly to discuss open requests, current needs, and any outstanding issues. Act as the interface between the client (departmental users) and Montefiore IT departments.
• Performs other related duties as required.

REQUIREMENTS INCLUDE:

Certification: Epic Tapestry or Epic Referrals required

• 5+ years of related application experience
• Application/System implementation, troubleshooting, testing, and support experience.
• Full life cycle of implementation with go-live support experience.
• Strong desktop skills including Word, Excel, PowerPoint, Visio.
• Programming or other technical skills beneficial.
• Experience dealing with end users.
• Strong analytical and problem solving abilities.
• Strong communication, interpersonal, presentation, and rapport-building skills.
• User and vendor interaction experience.

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 4 Executive Blvd, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 202442

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity

Nearest Major Market: Yonkers
Nearest Secondary Market: New York City