EPIC System Administrator

Objective:

Heffernan Insurance Brokers (HIB) is seeking an experienced System Administrator with specialized knowledge and hands-on experience in managing and optimizing Applied Systems, EPIC database. The ideal candidate will play a critical role in maintaining the stability, security, and performance of HIB's core system.

Responsibilities Include:

EPIC Database Management

• Monitor and maintain the health, performance, and security of the Applied Systems EPIC database.
• Implement database upgrades, patches, and configurations to ensure optimal functionality and compatibility.
• Troubleshoot and resolve database-related issues, such as performance bottlenecks, data integrity problems, and system errors.

System Administration

• Administer user access and permissions within the EPIC system, adhering to HIB's best practices and company policies.
• Collaborate with IT teams to integrate EPIC with other systems and applications as needed.

Technical Support & Training

• Provide technical support and guidance to end-users, resolving system-related queries and issues in a timely manner.
• Conduct training sessions for employees on using EPIC effectively and efficiently, promoting best practices and compliance with company standards.

Documentation & Reporting:

• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Generate regular reports on system performance, usage trends, and compliance metrics for management review.
• Other duties and special technical projects as assigned.

Requirements:

• Education - High School graduate/GED required.
• Minimum of 3 years working experience as a System Administrator with a focus on Applied Systems/EPIC database administration.
• Strong understanding of database management principles, software development kits (SDK), and bulk data extraction (BDE).
• Knowledge of insurance industry practices and regulations preferred.
• Effective communication and collaboration skills, both written and oral.
• Must be organized and able to manage time effectively.
• Must be proficient with MS Suite; particularly Excel, Word, and PowerPoint.
• Professional demeanor and behavior. Embody the Heffernan Habits as illustrated herein.

Compensation:

The salary range for this position is $70,000 to $90,000. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role may also be eligible to participate in a discretionary annual incentive program. Heffernan offers a comprehensive benefits package; more details on which can be found at https://www.heffins.com/about-us/careers.

Heffernan Habits:

These are core values that represent our unique culture.

• Smooth The Path And Be Respectful - Being respectful of one another is critical to developing and maintaining strong relationships. We are in this together as a team.
• Do Good - This is our core. We strive to do good for our clients, our company and our communities.
• Know Your Clients And Foster Relationships - Take the time to listen and learn. Build, maintain, and enhance the connections you make every day.
• Have Fun - Take the time to get to know your colleagues and let's have fun! If we are happy and connected, we all will do a better job for our clients.
• Answer The Phone (And Email) - Be available and responsive to clients and colleagues.
• Be Humble And Own It - We all make mistakes - what's important is that we take ownership for our mistakes and learn from them. Humility shows a willingness to learn and improve.
• Celebrate And Value Our Differences - We strive to be non-traditional. We all come from different backgrounds. Be open. Listen to others stories and experiences. Make an effort to not only include, but connect.

Working Conditions:

• Work environment is indoors, sitting at a desk or standing for extended periods of time.
• Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment.
• This position may require flexibility to work hours outside of a regular schedule.