Equipment Technician IV - 1st shift - RTP, NC #3518

Responsibilities;

• Support routine and non-routine service provider visits, internal and cross-functional investigations, and software / firmware upgrades and assessments.
• Maintain equipment lifecycle records in our Asset Management System for traceability and perform all work in compliance with CLIA/CAP, FDA 21 CFR Part 820, and ISO 13485 / 15189 requirements, and the GRAIL QMS (Quality Management System).
• Perform on-site troubleshooting, recovery, debugging, repairs, and routine and non-routine maintenance of laboratory equipment, hardware, and systems.
• Revise, update, and execute, test plans, IOPQ protocols, site acceptance testing (SAT), verifications, and standard operating procedures (SOPs) as needed.
• Respond to the Engineering Operations support ticketing system in a timely manner, escalating where appropriate.
• Respond to environmental monitoring system alert notifications for cold storage units and laboratory temperature/humidity sensors in a timely manner, escalating where appropriate.
• Provide technical training and transfer knowledge to fellow engineers/technicians and clinical laboratory operators.
• Participate and adhere to GRAIL’s policies and guidelines.
• Recommend and implement changes to ensure ongoing high-quality performance of laboratory equipment as part of the continuous improvement process.
• Support identification of and solutions to the root cause of software and hardware discrepancies, deviations and non-conformances.

Preferred qualifications;

• Strong industrial, electrical, and mechanical knowledge
• 2+ years experience using Blue Mountain RAM or similar asset management software
• 2+ years experience with Laboratory Information Management Systems (LIMS)
• 2+ years experience with Manufacturing Management Systems (MES), scheduling software, or Customer Relationship Management (CRM) software
• 2+ years experience performing equipment calibrations
• 3+ years experience using acquired skills to perform a range of routine tasks in support of daily operations, under general supervision.
• 3+ years experience carrying out work independently, in accordance with existing policies, protocols and instructions, with substantial discretion required.
• 1+ years experience identifying and resolving situations in which deviations from standard practice may be needed and appropriate, in accordance with applicable regulatory requirements.
• Firm understanding of how daily support tasks contribute to the success of operational goals.
• 3+ years of related experience with an Associates degree or higher in a technical field, or equivalent military training. 

Physical Demands & Working Environment;

• Regularly required to stand, sit, walk, climb stairs/ladders, kneel, crouch, and wear safety gear.
• Occasionally work with dry ice or materials stored at very low temperatures.
• Must be able to stand or sit for long periods of time. 
• May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.
• Must regularly lift and / or move up to 10 pounds.
• Must frequently lift and/or move up to 25 pounds.
• Must occasionally lift and/or move up to 50 pounds.
• Travel may be required, up to 10% of the time.