ER Case Management Specialist

Job Description

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an "Employee Relations Case Management Specialist" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence.

To be a successful "Employee Relations Case Management Specialist", you should have experience with

• Practical generalist experience gained in an HR function advising Line Managers on a day to day basis on complex HR issues in a commercial and pragmatic way
• Prior experience of practical case management or advisory on complex matters for a medium to large blue chip organisation. Experience managing HR matters across regions (UK, US, APAC ) would be an added advantage
• Possess an understanding of issues affecting Employee Relations internally
• A good understanding of current employment legislation and policy application 

Some other highly valued skills may include:

• Influencing and stakeholder management skills
• Strong verbal and written communication skills

Desirable skills/Preferred Qualifications:

• Experience of working in a highly matrixed organization
• Solid appreciation of the importance of recognizing cultural and geographic sensitivities
• Excellent analytical and data skills, including intermediate use of Excel
• Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
• Ability to influence stakeholders 
• Logical decision-making, effective listening, clarity of thought and utmost professionalism

Location: Pune