ERP Applications Support Analyst

Company Overview:

Bose Professional is a leader in the professional audio industry, specializing in the design and manufacturing of cutting-edge audio solutions including loudspeakers, amplifiers, signal processing devices, controls, software, and accessories. As we continue to expand our team, we are seeking an ​ERP Applications Support Analyst​ to join us on our journey. 
 
We have organized ourselves culturally around a set of shared values. We are a team first, which means we are collaborative and support each other toward our common goals. We start everything from the outside in, starting with the customer and solving from there. We value trust, so we are a company of people who are open and direct, avoid politics, and who do what it takes to deliver on our commitments. And as we work together, we are empathetic, courteous, and fair, because we respect each other. Finally, we believe that creativity and innovation belong in all parts of the company in order to drive excellence in everything we do. 
 

Position Overview:

​​The ERP Applications Support Analyst will play a crucial role in ensuring the smooth and efficient operation of our Business systems (NetSuite, Microsoft Dynamics 365 CRM and related systems) This individual will provide technical support, troubleshoot issues, and assist users in maximizing the system's capabilities.​ 
 
Key Responsibilities: 

• Technical Support:
• Provide timely and effective technical support to end-users, addressing their inquiries and resolving issues related to Supported applications functionality. 
• Troubleshoot and resolve system errors, data discrepancies, and performance problems in NetSuite & CRM 
• Assist users in navigating the Supported applications interface and utilizing various modules including training and education as needed.
• System Administration:
• Assist in managing Supported applications system configurations, including user roles, permissions, and workflows. 
• Collaborate with IT team members to ensure system integration and compatibility with other applications. 
• Data Management:
• Assist in data reporting, import and export processes. 
• Ensure data integrity and accuracy within the Supported applications. 
• Process Improvement:
• Identify opportunities for process improvement within the Supported applications and recommend solutions. 
• Contribute to Supported applications related projects, providing technical expertise and support as needed. 
• Documentation:
• Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps. 

Qualifications: 

• 2+ years of experience working with NetSuite ERP & systems. 
• Excellent technical troubleshooting skills. 
• Ability to learn and adapt to new technologies quickly. 
• Strong interpersonal and communication skills. 
• Ability to work independently and as part of a team. 

Preferred Qualifications: 

• Experience with scripting languages (e.g., JavaScript, SuiteScript). 
• Experience with data analytics and reporting tools. 

Additional Notes: 

• This position may require occasional off-shift or weekend work to support system maintenance or urgent issues. 
• The ideal candidate will be a motivated and detail-oriented individual with a passion for technology and a commitment to providing excellent customer service. 
• These two roles need to cover the following shifts.
• 12:30 AM – 8:30 PM India Standard Time 
• 6:30 PM – 2:30 AM 

Bose Professional is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply. 

Position/Title: ​ERP Applications Support Analyst​ 
Time Type: ​Full-time​ 
Location: ​Mangalore, India​ 
Reports to: ​Business Systems Administrator​ 
Department: ​IT​