ERP Business Analyst - Finance

ERP Business Analyst - Finance

Department: IT

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Description

Analyzes the organization's global financial business processes and systems and automate/optimize processes through a third-party enterprise resource planning system (JD Edwards Enterprise One) and adjacent systems. Applies functional knowledge to design and customize workflow systems that provide seamless integration for client/server applications. Supports International Localization/Legal processes and interfaces to reporting agencies. Writes functional requirements, develops test plans, and resolves production issues. Provides guidance and specifications to the Development team. Reports to ERP Business Analysis Manager - Finance.

Key Responsibilities

Service Operation

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
• Provides technical support related to Finance systems used by Franklin Electric employees across all business functions.
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the (individual/team).
• Designs processes and improvements to resolve end user technology issues.
• Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.

Request and Change Management

• Ensures all changes and requests are entered in ServiceNow.
• Ensures the fulfillment of end user requests for Finance systems.
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts.
• Coordinates activities with internal auditors and other financial compliance staff to ensure that all Finance systems remain qualified, validated and activities are consistent with corporate standards.
• Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.

Performs other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Language -Strong written and verbal communication.
• Communication - Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving - Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Meeting Facilitation - Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions.
• Presentation Skills - Prepares and delivers effective presentations to communicate a message to a group of employees, peers, internal customers, or leadership.
• Business Process Knowledge - Understands the process steps and purpose of the important business processes used by internal and external customers. Work closely with global business stakeholders from Sales, Marketing, Finance and Product Management to manage development of business requirements.
• Requirements Definition - Elicits and documents a clear, concise and agreed set of internal customer requirements, translate into documented business and functional spec requirements, and assist with technical design.
• Testing - Plans and facilitates validation activities to ensure a technology solution meets defined requirements.
• Project Management (preferred) - Develops project plans, schedules, budgets, and keeps project team on task. Manages risks and issues. Prepares and delivers project status reports.
• Cost/Benefit Analysis - Quantifies business benefit of a technology solution in financial terms compared with the total cost of the solution.
• Strategic Planning - Develops and drives a shared understanding of a long-term vision for a business process or technology and defines short- and long-term actions to achieve the vision.

Education and Experience

• Bachelor's degree in finance, accounting, computer science, computer information systems, or a related degree (preferred).
• 2 years of related experience in JD Edwards Enterprise One
• Experience with JDE Financial Modules (preferred).
• Experience with agile development methods (preferred).

Computer Skills

• Strong JDE Enterprise One application understanding at the functional and technical levels.
• Experience developing and maintaining JDE Enterprise One setups utilizing Object Management Workbench (OMW).
• Strong experience in Microsoft Office applications, including Word, Excel, PowerPoint, Teams and SharePoint.

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.