ERP Functional Support (M/F)

Description of the job :

• Part of the Digital Business Group, you will be located at Grenoble Verkor Innovation Center. Reporting to ERP solution manager, you will join a team composed of implementation leaders, technical administrators and level 2 application support.




• This position is open to Bachelor’s degree or Master's degree




• In this context, you will be in charge of supporting the run of the SAP S/4 Public Cloud solution at Verkor Innovation Center (VIC). 




• This position entails level 2 support to business teams in SAP daily usage, focusing on Procurement and Logistic area. You willwork also on user administration and knowledge management (Work Instructions, Troubleshooting matrix...) 

Responsibilities :

• Actively contribute to Verkor ERPcore solution run phase ,
• Provide a rigorous support to key users and end-users on operational activities,
• Level 1 and 2 issue solving,
• Escalate to Level 3 ERP leader(s) on needs (technical issues, improvement opportunities),
• Analyze cause of recurring incident with ERP leaders,
• Support business activity in terms of change management, keep up to date work instructions and ensure consistency with business process mapping,
• Perform non-regression testing (ie. during S/4 cloud upgrades campaigns or integration evolutions),
• Participate to data monitoring (preventive control),
• Provide some support on BI daily usage,
• Manage user access in respect of SOD.

Requirements :

• Technical degree in Information Systems or a related field
• Familiar with ERP systems
• Knowledge of supply chain / logistic process
• Familiar with IT systems usually interfaced with ERPs (PLM, MESetc…)
• Familiar with data analytics (database queries, data visualization)
• Excellent written and oral skills
• Problem-solving mindset, can-do attitude
• Curious and willing to learn new ways of working in a fast-changing environment
• Ability to manage priorities 
• Ability to collaborate with several teams, including at distance, in a multicultural environment