ERP Support Engineer (MS Dynamics D365)

We are looking for an exceptionally motivated Microsoft Dynamics 365 Finance and Operations Engineer. You will be part of a highly visible, strategic team focused on aligning strategic objectives with tactical demands. This role will be responsible for end-user support of MS Dynamics Supply Chain Management suite and assisting implementation team with testing, configuration, and documentation. 

• Primary point of contact for users' inquiries and issues related to Dynamics 365 applications. 
• Diagnose, investigate, and resolve technical issues, incidents, and service requests related to Dynamics 365 in a timely and efficient manner.  
• Assist in configuring and customizing Dynamics 365 applications based on business requirements. Collaborate with cross-functional teams to gather business needs and translate them into system solutions. 
• Provide assistance to the business team with functional or process-related support questions regarding Dynamics 365 applications. Collaborate closely with users to understand their needs, challenges, and requirements, and offer effective solutions or workarounds as needed. 
• Proactively monitor the Dynamics 365 platform to identify potential issues or performance bottlenecks.  
• Apply patches, updates, and enhancements as necessary to maintain system stability and security. 
• Maintain comprehensive documentation for system configurations, customizations, and support-related activities. 
• Develop and share monthly reporting on ticket trends and help develop action plans to reduce number of tickets and average resolution times. 

• 2+ years experience with Microsoft Dynamics Finance & Operations, Supply Chain Management 
• Proven experience as a Dynamics 365 support resource or in a similar technical support role. 
• Proficiency in diagnosing and resolving technical issues related to Dynamics 365. 
• Experience in configuring and customizing Dynamics 365 to meet business requirements. 
• Self-starter with high motivation and passion to thrive and adapt in an ever-changing, fast-paced environment. 
• Customer-oriented, ability to self-manage and take ownership. 
• Excellent written and verbal communication skills and the ability to interact effectively with users and stakeholders. 
• Exceptional analytical thinking skills 
• Competency in Microsoft Office applications such as Word, Excel, Visio, PowerPoint, SharePoint, Teams 
• Operates with a high level of professionalism and integrity, including dealing with confidential information. 
• Ability to travel up to 10%

• Must pass any and all required background checks  
• Must be and remain compliant with all legal or company regulations for working in the industry  
• Must be a minimum of 21 years of age 
• Microsoft Dynamics 365 certifications are a plus

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