ERP Systems Administrator

ERP Systems Administrator

Department: IT

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Description

Under direct supervision, responsible for ensuring Availability and Stability of systems in support of business processing requirements. Assist with the installation system software upgrades including planning and scheduling, testing and coordination. Help Hosting Provider maintain the integrity of the operating system for JD Edwards and related software. Coordinate disk space planning and management. Maintain software and hardware inventories. Monitor and maintain continuity with system software licensing and maintenance agreements. Perform maintenance of Security for ERP and other related systems and ensure changes are compliant for SOX procedures.

Key Responsibilities

• System Administrator I
  • Monitor systems and databases and work with Hosting Provider on regular basis for any actions required to ensure systems uptime and quality.
  • Collaborate with Hosting Provider to configure systems and database parameters.
  • Maintains user profiles and security.
  • Installs and maintains third-party software that interfaces with JD Edwards.
  • Codes application interfaces and data transfer mechanisms as required to support and integrate business applications.
  • Writes scripts and queries for business applications, and/or ad-hoc data analysis.
• Service Operation
  • Responds to internal customers to resolve their technology problems.
  • Help monitor and ensure Hosting Provider/Managed Services Group is following through on their tasks and completing work assigned to them.
  • Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
  • Provides front line technical support for Global Applications used by Franklin Electric employees across all business functions including but not limited to JD Edwards Enterprise One and third-party interfaces such as RFSmart.
  • Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation.
  • Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the individual.
• Request and Change Management
  • Ensures all changes and requests are entered in ServiceNow.
  • Ensures the fulfillment of end user security requests for ERP systems.
  • Ensures changes are completed with proper documentation for SOX compliance.
  • Reviews the forward schedule of changes for potential conflicts.
  • Ability to effectively prioritize and meet deliverable deadlines in a fast-paced environment.
• Project Management
  • Participates as a resource on project led by others.
  • Completes assigned project tasks on time and with high quality.
• Performs other related duties as required or assigned.

Skills Knowledge and Expertise

• Communication - Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving - Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.

Education and Experience

• Bachelor's degree in computer science, computer information systems, or a related degree (preferred).
• 2 years of related experience.

Computer Skills

• Basic knowledge of JDE Enterprise One CNC, Object Management Workbench, All Out Security, RFSmart, IBM iSeries operating systems, Microsoft Windows VMs.

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.