Escrow Management Specialist

The Servicing Operations team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Servicing Operations team ensures that homeowners are continuing to get a first-class experience with Valon, all from behind the scenes.

We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.

• Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
• Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
• Able to efficiently research tax and insurance activity 
• Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
• Process escrow refund requests
• Review and handle escrow setup and/or deletion requests
• Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
• Review control reports to ensure compliance with state, regulatory, and investor guidelines
• Ensure escalations are responded to timely and accurately
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
• Handle other escrow responsibilities and projects as assigned by management
• Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations

• Bachelor’s degree preferred
• 2-3 years of experience at a mortgage servicing company within an escrow function or an insurance tracking service provider
• Freddie Mac or Fannie Mae servicing experience preferred

• Excellent critical thinking and logical reasoning abilities
• Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
• Must be available to collaborate and communicate in regularly held in-person meetings
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Adaptability to changes in the work environment

• Medical, dental, and vision insurance plans
• 17 vacation days, 5 sick days, and 11 paid company holidays
• Commuter benefits
• PC Laptop