Escrow Management Specialist

Escrow administration manages all aspects of homeowner escrow obligations which include Tax, PMI, Property Insurance and accurate Escrow Analysis. We are passionate and critical thinkers that navigate  multiple facets of the escrow sector of a fast-growing technology and operations-focused business line.  In addition to ensuring escrow accounts are accurate we also monitor the work of our outsourced vendors and remain committed to meeting all GSE requirements.

We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.

• Execute and solve day-to-day operation problems to meet department and investor Service Level Agreements
• Review annual analysis for anomalies ensure loans are analyzed accurately and timely per RESPA requirements
• Able to efficiently research tax and insurance activity 
• Handle escalated loan level issues and provides departmental research and assistance for complex issues as needed to support client inquiries and various departments
• Process escrow refund requests
• Review and handle escrow setup and/or deletion requests
• Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
• Review control reports to ensure compliance with state, regulatory, and investor guidelines
• Ensure escalations are responded to timely and accurately
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
• Handle other escrow responsibilities and projects as assigned by management
• Carriers out responsibilities in accordance with the organizational policies and applicable laws and regulations

• Bachelor’s degree preferred
• 2-3 years of experience at a mortgage servicing company within an escrow function or an insurance tracking service provider
• Freddie Mac or Fannie Mae servicing experience preferred

• Excellent critical thinking and logical reasoning abilities
• Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
• Must be available to collaborate and communicate in regularly held in-person meetings
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Adaptability to changes in the work environment

• Compensation: competitive salary and partake in our performance bonus program and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, One medical membership, and Talkspace to provide mental health support
• Food & meals: in-office snacks and drinks, Bagel Fridays and regular Food Trucks on premise
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners!
• Generous time off: 17 days paid time off, sick days, and 11 company holidays