Established Service Rep 1 (15)

We are presently seeking Established Service Representatives for our openings in Syracuse. In addition to a starting wage of $18.30 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more.

National Grid's Customer Established Service Representative position is an entry level, union-represented role that offers qualified candidates an opportunity to join a challenging, fast pace environment. Position is responsible for completing the detailed transactions and extensive research, analysis and problem-solving necessary to facilitate a timely and satisfactory response to customer issues and concerns.

Under general supervisor have the ability to perform the following job duties, responsibilities, and qualifications, including without limitation:

Duties and responsibilities:

• Residential Moves and AI process
• Update/review customer information;
• Utilize Company information systems to triage, track update activities;
• Apply the prescribed company standards guides, specifications practices and procedures;
• Perform FACTA requirements;
• Issue/Reissue field orders;
• Process payments;
• Collection Process-UCB, active collections and collection arraignments;
• Triage contractor calls;
• Issue emergency ESR;
• Process ESR' GSR requests, with corresponding AI components
• Set up premise for initial connection orders;
• New/Upgrade/Fast Track/Demolition/ Relocation Services;
• Transfer and Assign order to appropriate IL2 & IL3 Job Owner;
• Administer municipal inspection process;
• Maintain Multi Meter Sets/Connects to field for residential and commercial accounts not manager by RAS;
• Process Web/Email/Right Fax orders associated with initial connection orders;
• Real time AI document review process;
• Review, assign and add documentation in STORMS and CSS applications;
• Process miscellaneous WFMs to progress job completion;
• Send all applicable forms and literature to process customer requests;
• Storm/ Outage Backup Support;
• Initial Rate classification assignments; and
• Issue Gas/Electric Emergency Outage Orders

Job Qualifications:

• Must pass HireVue assessment
• High School Diploma or Equivalent
• Must be able to work Overtime both planned and unplanned.
• Must be available to work any shifts including nights, weekends and holidays as needed.
• Must live within 35 miles of the office or be willing to relocate within the 35 mile range if an offer is extended
• Establish Service Representative 1 shall progress to Establish Service Representative 1A at 12 months
• Establish Service Representative 1A shall progress to Establish Service Representative 1B at 12 months
• Establish Service Representative 1B shall post and bid to Establish Service Representative 2

$18.30 an hour

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.