Estimates Coordinator

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

Summary:

The Estimates Associate is responsible for providing New and Business-to-Business clients with estimated costs and execution of regional, domestic and international services, and is organized within the Client Services team at Crozier. General responsibilities include; Estimation and coordination of projects, while working alongside our Project Managers and Business Development Executives.

Job Responsibilities:

• Manage inbound [web or call] client requests as well as B2B Clients
• Lead evaluation and client research
• Onboarding New Clients - Knowledgeable about the Crozier suite of storage and services
• solutions
• Basic SFDC [SalesForce] opportunities entry and lead pass where appropriate following the Sales Deployment Guidelines
• Utilize tariff and existing pricing tools approach to build estimates for regional, domestic and international services
• Booked job task entry and maintenance [dates, tasks, subtasks, expenses and paperwork]
• Provide clear and concise directives to operating depts and third party vendors
• Manage costs and ensure projects are delivered within or on budget, subject to scope change
• Maintain operations and financial compliance, as well as uphold Project Management standards
• Support Project Managers with standard estimates generation for overflow requests or by need basis
• Consult or pass to Project Management or specialist function for problem solving, change management and escalation where appropriate Provide the highest level of client experience
• Utilize problem-solving abilities if changes to the project occur - work through issue resolution to completion, delegating or escalating when necessary
• Provide the highest level of client experience

Core Responsibilities:

• New Client Onboarding / introduction and growth
• Project pricing
• Opportunity Facilitation
• Project Management support

Experience, Skills and Attributes:

• 1-2 years experience in a providing estimates and/or services across a wide variety of art services and shipping needs
• Knowledge and passion for all things art related, including the latest industry advancements •
• Proven team player with a track record of strong client relations
• Ability to work effectively and collaboratively across several teams/departments
• Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines
• Excellent communication skills - both written and verbal
• Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
• Strong organizational, analytical, and time management skills
• Strategic thinker who is solutions-oriented and proactive in problem solving
• Salesforce CRM and International Shipping experience recommended, but not required.

Reasonably expected salary range: $51,500.00 - $64,400.00

Category: Sales Operations Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0060143