ETF Support Specialist

As one of the world's leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.

If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!

Job Description

Your role:

The ETF Direct Markets Support Specialist will be part of the ETF product team and will be responsible for providing a superior experience for ETF individual investors. Through various mediums (phone/chat/email) will educate individual investors on Invesco's ETF products while being able to answer a variety of questions. The ETF Direct Markets Support Specialist functions in a team environment to contribute to asset growth and retention within the Invesco US ETF product line.

You will be responsible for:

• Provide education to individual ETF investors with varying degrees of ETF knowledge on investment strategies, product positioning and portfolio implementation strategies across the entire Invesco ETF range.
• Respond to client inquiries relating to fund features and performance.
• Meet or exceed service level expectations with ETF individual investors
• Have productive relationships with other teams and departments (e.g., investments, product, and marketing)
• Collaborate with internal partners to refine, enhance, and develop ETF offerings and messaging

The experience you bring:

• Undergraduate in business, finance or related discipline required.
• Series 7 & 63 preferred; must obtain within 3 months of hire.
• Previous financial services industry experience in a client-facing capacity or previous experience in a sales or service function strongly preferred
• Investment related experience with specific subject matter expertise in ETFs preferred
• Strong knowledge of and prior experience with ETFs preferred
• Demonstrated ability to think strategically, build strong relationships and execute
• Outstanding quantitative and analytical skills
• Excellent verbal/written communication skills
• Team player with excellent interpersonal skills
• Self-motivated, driven and entrepreneurial professional
• A passion for capital markets, asset management and ETFs
• Knowledge of contact center processes and procedures

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

What's in it for you?

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.

Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.