Ethics & Investigations Manager

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

LEGAL

We are a full service in-house Legal, Ethics and Compliance function, providing advice on strategic projects across all business areas, whilst developing our role as an integrated partner within the business.

LONDON

Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.

ROLE

The Compliance team is focused on ensuring regulatory compliance as well as compliance with our Code of Conduct and Company Policies. The Ethics & Investigation team within the Compliance function helps promote an ethical culture across the organization and independently investigates and verifies all ethics complaints fairly and transparently. This team supports various verification and investigation tasks, including implementing the code of conduct and ethics policies, on-site and off-site legal violation investigations, employee complaints, and wrongdoing-related investigations.

WHAT YOU'LL DO

• Raise awareness of Ethics & Compliance policies and standards, including the Code of Conduct, amongst existing employees and lead the onboarding processes for new employees. Deploy suitable training for at-risk populations
• Manage all investigation-related activities with the highest quality and following globally recognized professional principles; such investigations include triage, prioritization, allocation, investigation, and escalation with senior leadership and the Board of Directors
• Carry out the vision and mission of Investigations to prevent, detect, and investigate issues of fraud and financial abuse within the company and ensure work papers are prepared to adequately document investigations performed with supporting evidence for all findings
• Develop and manage a robust case management system for managing and reporting investigation matters including maintaining databases and tracking sheets or case management tools chronicling open investigations, updates, and next steps
• Provide timely and relevant information and feedback to the wider Compliance team and respective business functions to plug process gaps or internal control defects
• Work with Compliance and business functions to ensure that action plans arising from investigations are implemented

WHO YOU ARE

• Bachelor’s degree in a related field with a minimum of 10-12 years of experience in fraud investigations, forensic, and related areas
• Strong team leadership skills. Ability to manage, inspire, and motivate a team
• Strong analytical skills along with good interviewing and interrogation skills
• Possess excellent written, and oral communication skills, including the ability to synthesize, summarize, and communicate important data in an objective and unbiased manner
• Excellent discretion, respect for confidentiality, and attention to detail
• Strong background in intelligence gathering, including familiarity and use of online resources, subscription services, public record checks, and familiarity with current social media and its usage
• Thorough understanding of investigative techniques and methods, as well as legal and regulatory requirements related to investigations

REWARDS & BENEFITS

• Employee Pension Scheme
• Flexible Benefits Program
• Health Insurance & Critical Illness cover
• Flexible work environment

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

The Compliance team is focused on ensuring regulatory compliance as well as compliance with our Code of Conduct and Company Policies. The Ethics & Investigation team within the Compliance function helps promote an ethical culture across the organization and independently investigates and verifies all ethics complaints fairly and transparently. This team supports various verification and investigation tasks, including implementing the code of conduct and ethics policies, on-site and off-site legal violation investigations, employee complaints, and wrongdoing-related investigations.