EU - Customer Experience Specialist (CR)

The Customer Experience team is here to delight our customers and keep them coming back. They are the center point for many collaborative departments at Spreetail. Responsible for reducing customer pain points, they are advocates of customer initiatives in operations, sales, and marketing. Our Customer Experience Specialists are determined problem solvers who think about the big picture without losing sight of the details and treat every customer as the most important. With exposure to many departments, each Customer Experience Specialist builds a foundation of knowledge and ideas that transfer well throughout Spreetail.

Bilingual abilities appreciated!

How you will achieve success:

• Communicate directly with our customers to ensure their experience is completely positive.
• Connect with each customer to create a memorable and personalized Spreetail experience.
• Think critically to solve all customer pain points in the shopping process.
• Drive innovative and creative solutions to increase customer engagement.
• Measure and analyze customer data to increase efficiency in department operations.
• Gain opportunities to shadow into other areas of the business to tailor your professional development based off your skill set.

What experiences will help you in this role:

• Proficient in Typing
• Effective and consistent in time management
• Adaptable/ thrive with change
• Driven by open feedback and accountability
• Motivated by clear metrics, goals and expectations

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system 

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

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