EV Program Support Specialist

About the Team/Role

Do you have a passion for sustainability and a knack for solving problems?

WEX is looking for a dynamic and customer-focused EV Program Support Specialist to join our team and play a critical role in the success of our electric vehicle charging program.

How you'll make an impact

• Onboard new customers/enable existing customers with our suite of EV products to ensure a smooth transition in their electrification journey.

• Maintain strong communication with Account Management, Legal, Product, and Sales providing necessary customer information when required.

• Assist Product with the documentation and training of WEX Account Management, Customer Service, and Implementation representatives on EV initiatives.

• Package the training/documentation materials for hand off to the departments where specific duties and responsibilities will live once a process is BAU.

• Troubleshoot issues related to WEX and its integrated CPOs/partners for both customers and internal teams.

• Identify optimization opportunities and implement strategies to maximize revenue from these channels.

• Look for areas that could potentially benefit from the use of AI to streamline day to day operations and save time.

• Manage ancillary revenue streams:

  • Track and analyze data related to RFID tags, Private Site/Depot installations, and At-Home Installation referrals.

• Ensure proper handling of EV entitlements, program eligibility and subscription billing.

• Provide exceptional customer support.

• Manage EV-related data and reporting:

  • Generate accurate and insightful internal reports on EV program performance.

• Monitor various EV support channels to identify and address customer concerns proactively.

Experience you’ll bring

• Must be local and willing to travel to our Portland, ME HQ minimum 3 days a week.

• 5+ years of fleet industry-related experience 

• 5+ years of account management experience working with enterprise-level accounts 

• Bachelor's degree preferred

• Have a strong understanding of electric vehicle charging technologies and infrastructure.

• Possess excellent problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.

• Technical and Financial system documentation skills are a must.

• Thrive in a dynamic and fast-paced environment.

• Have exceptional communication and interpersonal skills, both written and verbal.

• Are detail-oriented and have a strong commitment to accuracy.

• Are proficient in data analysis and reporting tools.

• Have experience with WEX and CPO systems.

• Have a background in customer service or technical support.

• Are passionate about sustainability and environmental initiatives.

• Ability to work cross-functionally across a large matrixed organization 

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $71,000.00 - $94,000.00