EverPro - Growth Product Manager (Remote, US)

The EverPro Home Improvement team is seeking a Growth Product Manager who will be involved in every aspect of our SaaS product led growth strategy, planning, and delivery process. You will work with customers (roofing contractors), company leadership, and cross-functionally to deliver an exceptional user experience. Using PLG principles, you will be responsible for delivering results that include user acquisition, retention, functionality adoption, and monetization. We're looking specifically for someone who has experience working in a PLG organization that can help us drive next level results for our roofing product line.

You:

You're passionate about building quality products that deliver business and user value and have a proven track record for turning ideas into solutions. You have strong SaaS and/or mobile application and/or product growth experience. You want to interact with customers and partner within all areas of our organization to develop solutions to solve customer business challenges.

Responsibilities:

• Gain and maintain a thorough understanding of the business problem that roofers experience every day. Align the RoofSnap product to solve this problem with an easy user experience. More specifically, collect feedback/talk to users and leverage this information to drive product decisions
• Lead product discussions, partnering closely with leaders across the business to ensure that customer voices are heard, and needs are met
• Create product led growth experimentation strategy and prioritize focus for engineering teams
• Identify, define and execute the product growth roadmap to increase user activations, engagement, retention, and conversion from free to paid
• Lead a cross-functional team of designers, developers and marketers to generate innovative solutions and execute on them
• Use MVPs, prototypes, and experiments to learn rapidly and make data-informed decisions
• Partner with tech leads to ensure the development teams are delivering timely and quality releases and executing against a forward roadmap to position the product for success
• Leverage product analytics and customer research to frame and prioritize initiatives
• Identify OKRs to track and measure with a focus on iteration and constant improvement
• Author epics and stories to drive product development

Us:

EverCommerce's EverPro vertical offers cloud-based solutions for home and field services professionals. In this role, you'll own all product decision making for RoofSnap our roof measurement and estimating tool. With RoofSnap our mission is to win more jobs for roofers by giving them a fast measurement estimate tool that is simple and easy to use. EverPro's Home Improvement solutions help remodelers and home improvement professionals be more successful by improving how they attract, service, and engage customers. Our platforms (in conjunction) automate and streamline lead management, appointment setting, estimating, sales follow-up, project management, and business intelligence. We are looking for smart, innovative leaders to join our team and help drive growth, innovation, and operational excellence.

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

Where:

Our team is spread out and has major offices in Columbus, Ohio and La Crosse, Wisconsin. Performance matters more than geography. Our collaborative office spaces are filled with high-energy, talented professionals who are passionate about their work and enjoy each other's company. If you're close to one of our offices, you can work fully in-office or in a hybrid model, or this role can be performed 100% remote. Our brands are globally located, and our team supports all global hiring.

Skills and experience we are seeking:

• 2+ years of PLG product management experience
• 5+ years of experience in high growth SaaS environment working in a product/design/engineering role
• Customer obsessed and passionate about discovering and understanding customer insights
• Bias for action and a strong test & iterate approach focused on driving usage and revenue growth
• Experience with SaaS product conversion optimization
• Solid business analysis skills, strong interpersonal skills and the ability to mentor and motivate team members
• Able to generate quantitative insights both by yourself by leveraging BI tools (like Looker) and by working closely with the product analytics team
• Must be comfortable in dynamic and sometimes ambiguous work situations
• Strong initiative, keen attention to detail, and complex problem-solving abilities
• Experience in Agile development methodologies
• Excellent verbal and written communication skills
• Experience building products in the home improvement /home services industry is a plus

Benefits and Perks:

• Flexibility to work where/how you want - in-office, remote, or hybrid
• Continued investment in your professional development
• Robust health and wellness benefits
• 401k with up to a 4% match
• Monthly wellness stipend
• Flexible and generous time off (FTO)
• Employee Stock Purchase Program
• Student Loan Repayment Program

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!