EV/ICE Service Engineer

Description
Work Arrangement:
This role requires an employee to be onsite on a full time basis.
The Role

• Act as EV and ICE Technical Assistance engineer and Field engineer, as well as Warranty operation
• Engaged in product improvement processes led by source plants.
• Identify field product issues that might become potential field actions.
• Support various internal functions within GMJ requiring technical supports.
• Preparation and support EV launch.

Additional Description
Your Skills & Abilities (Required Qualifications)
Service

• Provide technical advice to dealer personnel diagnosing and repairing. vehicles in 'fix it right the first time' manner including on-site support.
• Responsible for ASKMe such as technical inquiries (TSR-Technical Support Report).
• Review source plant-developed TSB's (Technical Service Bulletin) for translation proofreading.
• Process dealer Field Product Reports per the GMJ guideline.
• Create PRTS (Problem Resolution Tracking System) to identify filed product concerns to source plant and work with them closely for product improvements.
• Conduct the regional technical meeting with the senior technicians to share the necessary information among them.
• Conduct the technical investigation based on the request from JMLIT, Police and Fire Department.
• Conduct the technical investigation for PL (Product Liability) issue and prepare the necessary report to the HQ and insurance company.
• Lead Dealer Field Product Reports (TFR: Technical Field Report) judgment meeting.
• Pursuing on-site product investigations.
• Spread out strategic Aftersales plans / gathering dealer concern, problems etc. act as Field Engineer.
• Support to execute field actions.
• Provide technical support to other various functions, not limited to but, such as marketing, events, PR events, and new model R&D.
• Provide support to Director and Head regarding technical training center management roles.
• Not specified above but should be covered all service-related matters.

Warranty

• Warranty determination operations using the Global Warranty. Management (GWM) system.
• Processing of pending or error warranty claims.
• Responding to various inquiries related to warranties.
• Processing of prior repair approval (PRA) / special approval for warranty claims (less than ¥500,000).
• Preparation of monthly reports (accounting reports, provision of warranty data to CC&A (results of data analysis / preparation of Warranty Saving report, etc.)).
• Development of Warranty Information (as appropriate).
• Warranty training/consulting implementation plan.
• On-site training and implementation planning (during Warranty Audit).
• Revision of training manuals (as appropriate).
• Scrapping (audit planning and execution).
• Prepare annual schedule/data preparation/implementation plan/coordination with dealers for warranty audit.
• Formulate and implement an action plan in case of poor audit results.
• Various dealer follow-ups based on GMI/GMJ data (raising to a higher level).
• Correction of deficiencies related to GWM application, etc.
• Participation in Teams conference hosted by GM International.

Ad-hoc

• Work (duties) not listed here may occur. In such cases, we will explain them to you in advance, but you may have to deal with them as part of your duties.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Business English capability (TOEIC 600 and above).
• Minimum 3rd grade national automotive technician certificates (1st or 2nd grade is preferable).
• Driving License.
• Working experience as a technician for more than 5 years at a Japanese automotive firm or an importer.
• Working experience as a warranty for more than 5 years (or having warranty well knowledge) at a Japanese automotive firm or an importer.
• Computer literate in Windows applications (Word, Excel, and PowerPoint. Access preferable).
• Proven problem-solving abilities.
• Strong written and oral communications skills.
• Ability to work as a team member.

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
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