EvoCharge Network Services Administrator

RESPONSIBILITIES AND DUTIES:

Private Commercial Network:

• Administers the cloud-based server.
• Provides post-sales customer support.
• Monitors the network health to comply with SLA commitments.
• Oversees server and network performance issues.
• Works directly with third party app development team to ensure network performance.
• Identifies issues and manages network changes as needed.
• Creates and analyzes reports on the EvoCharge Network & mobile app users.
• Supports testing of new builds/product launches.
• Supports DERMS network integration and operation.
• Manages interfaces to connected utility programs and acts as first point of contact for connected utility companies.
• Identifies users in specific utility areas as needed.

Other

• Monitors network performance and security of the system.
• Troubleshoots network problems to ensure efficient operation of the system.
• Develops procedures for regular maintenance of the system.
• Researches new technologies to improve system performance.
• Creates required documents to document processes related to the system.
• Supports network integration with other company's API's.
• Identifies additional resource needs to support the EvoCharge Network.
• Execute on the vision and strategy for the EvoCharge Network.
• Stays informed on industry best practices.
• Assists with design, implementation, and ongoing maintenance for our hosting environment and customer environments, especially in the areas outlined above.
• Completes technical certifications as requested.
• Responsible for ensuring PPI protocol compliance.
• Other duties as assigned.

COMPETENCIES:

• Proven ability to influence at all levels of the organization cross-functionally.
• Excellent communication and presentation skills, including strong active listening skills.
• Must be self-motivated, fast paced, accurate and possess good analytical skills.
• Proficiency in MS Office suite, especially Excel and PowerPoint
• Work successfully with minimal supervision
• Strong case management skills, to maintain SLA response times to customers

QUALIFICATIONS:

• Bachelor's degree in computer science or related field
• 1-3 years of experience within a network administrator role
• Extensive knowledge of networking technologies, operating systems, server technologies, etc.
• Exposure to Azure cloud-based servers
• Excellent problem-solving skills
• Strong communication skills
• Stellar organizational skills to keep all projects and product introductions and launches on track

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)