Exam Process Manager (PNOPS)

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SCOPE:

Reporting to the Program Manager the Exam Process Manager supervises the CSA staff to effectively support the medical review processes on a Federal medical and drug-testing program. This person will work with administrative and medical personnel to support the processing of candidate charts. Will train designated staff members on various job tasks to help assist with the duties and responsibilities of exam processing.

DUTIES AND RESPONSIBILITIES:

Perform and/or provide direction and support for the following services:

• Supervises CSA staff supporting exam processing.
• Performs performance evaluations for CSA staff.
• Manages CSA time collection and schedule.
• Supervises customer service processes. Forwards escalated issues to senior team members. 
• Manages taking, tracking, organizing and filing all non-medical staff meeting minutes. 
• Manages organization of office including supplies, moves, and tidiness. 
• Manages exam room processes.
• Manages exam processes including triage, data entry, missing components, and records archiving.
• Manages email inboxes for exam processing.
• Manages and updates all non-medical process and procedure manuals. 
• Create templates and spreadsheets for reporting and monitoring exam process data and metrics.
• Assistant to the Assistant Program Manager and Program Manager.
• Travel is required for onsite events.

QUALIFICATIONS:

• A high school diploma or equivalent, supplemented by college level course work in Public Administration, Business Administration, or health-related field. (College level course work must be supported by transcripts from the educational institution at which the course work was completed).
• Two (2) years of general clerk experience.
• Candidate must be detail oriented with superior follow-through and communication skills and a strong ability to multi-task, organize priorities and meet deadlines. 
• Candidate must possess strong interpersonal skills and be customer-oriented. 
• Candidate must demonstrate strong verbal and written communication skills.
• Candidate must be able to demonstrate strong leadership and supervisory skills and be professional in manner.
• Willingness to be trained in vision/hearing/vital sign testing is a must.
• Possible travel required, as necessary. 

PREFERRED QUALIFICATIONS:

• An Associate's degree in public administration, business administration, or health-related field.
• Exam processing for government and/or commercial contract experience. 
• Experience in a health-related field. 
• Certification in drug collection.

OTHER REQUIREMENTS: 

• Performs duties in a safe manner. Follows the corporate safety policy. 
• Participates and supports safety meetings, training, and goals. 
• Ensures safe operating conditions within an area of responsibility. 
• Maintains a clean and orderly work area.

PHYSICAL REQUIREMENTS:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• Work involves lifting and moving boxes of files up to 35 lbs.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

For OFCCP compliance, the taxable entity associated with this job posting is:

Acuity-CHS, LLC