Exclusives - Customer Care Associate

About the Team

We are a “startup within a startup”, a small, cross-functional team working on one of Opendoor’s next plays.  We believe that “what got us here won’t get us there”, and we need to constantly innovate to fully realize our mission of empowering everyone with the freedom to move.

We’re looking to grow our customer experience team on Opendoor Exclusives.  You’ll work closely with our customers as they engage with the product, and also with our Product team to make sure we’re meeting our customers’ needs.

Role Responsibilities:

• Explain multiple buying products to customers, including options for purchasing seller-owned inventory, Opendoor-owned Exclusive inventory, and Opendoor-owned publicly listed inventory
• Ask engaging questions so that we’re able to learn about the customers “jobs to be done” and ensure we are building products that solve a real need
• Coordinate with internal seller experience partner team to help buyers tour and place offers on marketplace homes
• Curate and deliver customer feedback to cross-functional teams, helping to brainstorm ways we can evolve the product to better meet customer needs and pain points
• Hours may shift with business needs; must have flexibility to work weekends (expect ~50% of weekend days, subject to change)

Skills Needed:

• Strong communication skills, both written and verbal. You are both professional and friendly and put customers at ease
• Organized and a strong project manager - you never let the ball drop no matter how many tasks you are working on
• A passion for helping customers and deep empathy
• You enjoy constant change & innovation and thrives in an environment where processes are being developed as we go

Bonus Points if:

• You have experience working with cross functional teams, including product and engineering, to surface insights and work through challenges
• You’ve demonstrated success working on new products and building things that have never existed before

Location:

Hybrid roles require role responsibilities to be performed in the office for a portion of the week, with an option to work remotely. Candidates must be based within a 50-mile commuting distance of the specified office location: Phoenix, Arizona

Compensation:

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $27.31 - $48.46 hourly. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

LinkedIn Hashtags:

#LI-Hybrid
#LI-BS1