Executive Administrative Partner

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

When team members told us they needed more flexibility and autonomy around where and how they worked, we acted, creating two options to accommodate two different styles of work. One non-negotiable principle along the way? We had to retain our deep culture of collaboration, both among ourselves and with our clients. Introducing Work From Near (Hybrid) and Work From Anywhere (Remote) at WillowTree. Learn more here. This role is classified as Work From Near, and is based in our Durham, NC office.

As an Executive Administrative Partner at WillowTree, you will support C-Suite executives to ensure alignment on priorities and deliverables, while ensuring the smooth execution of day-to-day administrative operations. You are a force multiplier, you anticipate needs and identify potential problems before they arise, enabling your executives and other team members to do more with their time. In addition to being organized and analytical, you possess strong business judgment and communication skills.

• You’ll have the opportunity to think creatively to improve or suggest new processes for the team by identifying areas for improvement and then executing a solution.
• Manage multiple executive schedules, identifying friction points or potential scheduling conflicts and resolve them before they even happen.
• Help drive your Executive’s initiatives and goals by ensuring your executive’s time is aligned with their priorities and keep track of progress across multiple projects
• Collaborate cross-functionally to organize internal events, client visits, and company meetings from pre-planning to coordinating event logistics to execution.
• Work independently and interdependently with shifting priorities. You have the flexibility to quickly adjust to ever-changing priorities.
• Work with other parts of the Admin and Employee Experience teams on projects to ensure WillowTree is running smoothly behind the scenes.
• Manage domestic and international travel arrangements; prepare detailed travel itineraries inclusive of flights, visas, hotels, meeting agendas, etc.
• Manage monthly expense reports 
• Manage confidential information with care and discretion

• 4 years minimum with executive administrative experience. You are an independent and creative thinker who can get things done.
• Excellent communication skills, both written and oral.
• Proficiency with G-Suite (including Google Calendars) and Office 365 software.
• Proactive, helpful, can-do attitude. You get a kick out of taking care of things the right way the first time.
• Feel comfortable managing multiple priorities and ambiguity.
• Exceptional organizational skills. You are one of those people who says, "I'll take care of it" and everybody knows that you will.
• Bonus points for experience managing events or booking logistics associated with travel
• Ability to function well in a high-paced and at times stressful environment.
• This role is based in our Durham offices

• Bonus points for experience managing events or booking logistics associated with travel

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.