Executive Assistant, CTO and EA Manager at Plaid

Team: People

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

As an Executive Assistant at Plaid, you will serve as a strategic partner to the CTO and Head of Product Engineering while managing our EPDD Executive Assistant team. You will be responsible for ensuring operational excellence, driving cross-functional projects, and mentoring a team of EAs to act as force multipliers for their respective leaders. Success in this fast-paced environment requires exceptional organization, proactive problem-solving, and strategic priority management. This position is ideal for a team-player who is a highly motivated self-starter, ready to execute with precision and discretion in a dynamic setting.

Responsibilities

Executive Partnership: Provide sophisticated administrative and strategic support to the CTO and Head of Product Engineering.

Strategic Alignment: Act as a bridge between the Office of the CTO and the broader EPDD leadership team to ensure organizational goals are reflected in leadership's time allocation.

Project Governance: Lead cross-functional initiatives and specialized projects that impact the entire EPDD organization.

Communication Architecture: Draft and manage high-stakes internal communications and "All Hands" content, ensuring tone and messaging are aligned with Plaid’s culture.

Budget & Resource Planning: Oversee the EPDD administrative budget, vendor relationships, and large-scale resource allocation for team connection and events.

Team Leadership: Directly manage, mentor, and develop the EPDD EA team, establishing performance standards and career development paths.

Requirements

Experience: 8+ years of experience in administrative or project support, with at least 3+ years specifically in a people management or team mentorship capacity.

Leadership Presence: Proven ability to manage "up and across," influencing C-suite executives and cross-functional partners with composure and discretion.

Strategic Mindset: A track record of moving beyond tactical execution to solve systemic organizational challenges.

Technical Literacy: Comfort working within a fast-paced, high-growth technology environment; familiarity with the rhythms of Engineering and Product teams is a plus.

Emotional Intelligence: Exceptional EQ and communication skills, with the ability to navigate ambiguity and manage sensitive personnel or organizational matters

Executive Assistant, CTO and EA Manager

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